• Developed a comprehensive Risk Assessment Matrix to analyze the potential impact of the Diversity and Inclusion (D&I) change policy on small businesses in British Columbia, resulting in identified strategies to mitigate risks and ensure successful implementation across 23 government ministries.
• Led a $100,000 intergovernmental change management project, overseeing all aspects of the project lifecycle including research, analysis, and digital transformation of small business data into an interactive visual dashboard.
• Conducted in-depth analysis of the Canada Emergency Business Account (CEBA) at national and provincial levels, identifying key trends and trade insights. Presented findings to the Premier's office, informing policy decisions and driving strategic actions.
• Drafted the project closure report with recommended actions and timelines for the next iteration.

• Researched and benchmarked worldwide business cases to establish more effective cross-functional change communication channels within the government, adapting ADKAR resulting in improved collaboration and coordination among departments.
• Implemented JIRA as a project management tool to enhance internal communication and track the S4/Hana Project, a $2 million innovation initiative. This led to a 15% increase in team efficiency and productivity, demonstrating the tool's effectiveness in improving project oversight and resource management, thereby optimizing workflow and project outcomes.
• Created and implemented a tailored training program, closely aligned with the Ministry's Service Plan and specifically designed for the change management aspects of the S/4HANA migration project. This program was developed using a combination of quantitative data from interviews and qualitative insights from global market analysis, aiming to reinforce adherence to BC Public Service policies.

• Collaborated with internal stakeholders to gather feedback on briefing documents and presentations, incorporating their suggestions to enhance the quality of deliverables by 15% and ensure effective communication with external partners.
• Implemented regular communication channels with stakeholders to gather feedback on risks and mitigation strategies, resulting in a 25% improvement in stakeholder satisfaction scores.
• Identified and engaged key stakeholders for partnership opportunities, leading to successful collaborations with the University of British Columbia for a prominent art event, resulting in a 30% increase in attendance.
• Achieved 100% of project goals within budget by effectively coordinating teams across four time zones, ensuring enhanced engagement and teamwork through strategic scheduling and the use of Trello for seamless internal communication.

• Utilized a comprehensive stakeholder management plan (SMP) within a change management framework to analyze and prioritize senior stakeholders' interests and involvement, leveraging proper channels for enhanced communication. This strategy significantly strengthened partnerships for key conferences and ensured effective stakeholder engagement.
• Spearheaded and orchestrated dynamic bi-weekly external presentations, enhancing and sustaining collaborative partnerships through impactful communication, including conferences with up to 4,500 attendees. Effectively cultivated relationships with a broad spectrum of participants, ranging from senior management to external stakeholders and sponsors, through strategic engagement and dialogue.
• Developed comprehensive project documentation and presentations for each conference, attended by over 500 senior stakeholders. This included initial cost assessments, GANTT charts, and analyses (business process, GAP, SWOT)

• Conducted comprehensive PESTEL analysis to identify and evaluate non-profit and for-profit organizations for potential partnerships, aligning with UN guidelines and Vietnamese government policies. This strategic approach facilitated the initiation of a successful collaboration with Hilton Hotel, secured through formal documentation including MOUs and non disclosure agreements, ensuring both compliance and mutual benefit.
• Conducted the commerce and business policies data of the Vietnamese government and analyzed qualitative (interviews, focus groups, record keeping) and quantitative (survey results, data analysis) research to launch 5 new products matching the market's demographic demand tailored based on United Nations policies and guidelines.
• Applied change management principles to restructure the team, leveraging project management and communication tools like Trello and JIRA to streamline real-time communication. Managed weekly online meetings, optimizing scheduling.