Functional Skills
Customer Service
Customer Relationship Management
Project Management
Accounting
Data Analysis
Accounts Payable
Procurement
Strategic Planning
Innovation Management
Communications
Operations Management
Leadership Development
Crisis Management
Sales and Operations Planning (S&OP)
Finance Transformation
Software Skills
Smartsheet
SAP CRM
Asana
Canva
Certifications
CLSSBBCertified Lean Six Sigma Black Belt
Sector Experience
Aerospace & Defense
Business Services
Transportation & Logistics
Travel & Hospitality
Notable Clients
AArete
Alaska Air Group
America West Airlines
Atlas Air Worldwide Holdings
US Airways
Fortune 500
Experience
Atlas Holdings
Management Consulting
Senior Director, Continuous Improvement
1/2014 - 1/2023
A global provider of outsourced aircraft and aviation operating the world's largest fleet of B747 freighter planes.
Senior Director, Continuous Improvement Reported to the COO and led senior-level strategic planning and data-driven problem-solving sessions. Oversaw two employees, a critical project management team, and a process improvement group in LEAN methods and cost-saving initiatives. Administered a $2 million budget, conducted on-demand analyses, and provided M&A administrative functions and tactical roadmaps. Forecasted fiscal outcomes and formed win-win solutions.
Upgraded service level standards to support exceptional customer experiences by applying client feedback and forming best practices, policies, and procedures. Negotiated with vendors and internal groups on SaaS product adoptions, monitored external partner performance, and collaborated with aircraft and maintenance cost management task forces: aligned sales, legal, risk, accounting, security, and HR departments in
Senior Director, Continuous Improvement Reported to the COO and led senior-level strategic planning and data-driven problem-solving sessions. Oversaw two employees, a critical project management team, and a process improvement group in LEAN methods and cost-saving initiatives. Administered a $2 million budget, conducted on-demand analyses, and provided M&A administrative functions and tactical roadmaps. Forecasted fiscal outcomes and formed win-win solutions.
Upgraded service level standards to support exceptional customer experiences by applying client feedback and forming best practices, policies, and procedures. Negotiated with vendors and internal groups on SaaS product adoptions, monitored external partner performance, and collaborated with aircraft and maintenance cost management task forces: aligned sales, legal, risk, accounting, security, and HR departments in
United Airlines
Operations
Senior Manager, Ground Operations Fuel Efficiency
1/2006 - 1/2014
A prominent American airline division operating a global network of domestic and international flights serving millions of passengers.
Senior Manager, Ground Operations Fuel Efficiency
● Reported to the managing director of network operations planning, standards and efficiency and led dozens of employees overseeing ground fuel efficiency initiatives. Tracked a $2.5 billion fuel consumption budget, designed and updated KPIs and consumption goals, sourced crucial data, and built cost performance plans. Hosted executive trend update meetings and orchestrated field visits to uncover root causes and solutions. Performed customized analyses, created control charts to reveal process inconsistencies and operational capacity, and established work units to support stakeholders in plan execution.
• Championed $246 million in fuel synergies by leading fuel consumption and efficiency projects across operating divisions, locations, and aircraft types.
• Revealed $29.3 million in aircraft auxilia
Senior Manager, Ground Operations Fuel Efficiency
● Reported to the managing director of network operations planning, standards and efficiency and led dozens of employees overseeing ground fuel efficiency initiatives. Tracked a $2.5 billion fuel consumption budget, designed and updated KPIs and consumption goals, sourced crucial data, and built cost performance plans. Hosted executive trend update meetings and orchestrated field visits to uncover root causes and solutions. Performed customized analyses, created control charts to reveal process inconsistencies and operational capacity, and established work units to support stakeholders in plan execution.
• Championed $246 million in fuel synergies by leading fuel consumption and efficiency projects across operating divisions, locations, and aircraft types.
• Revealed $29.3 million in aircraft auxilia
United Airlines
Management Consulting
Enterprise Continuous Improvement Leader
1/2011 - 1/2012
Reported to the director of continuous improvement and supervised dozens of staff designing and delivering LEAN Six Sigma training materials and operational process improvements. Collaborated with senior leadership to form KPIs and launch reporting platforms and partnered with cross-functional teams on innovation initiatives. Captured and analyzed data to support high-level presentations and communicate project status to stakeholders.
• Oversaw a $65 million process improvement project portfolio by launching management software to enable staff accountability and timely value realization communication to senior leadership.
● • Achieved $11 million in worker compensation savings annually by uncovering root causes and steering process improvements for case management, buy-out, transitional duty use, and on-site clinics.
• Identified $7.8 million in fuel cost savings by initializing employee and customer wellness programs, averting 7.4 million pounds of fuel usage and 23.5 million pound
• Oversaw a $65 million process improvement project portfolio by launching management software to enable staff accountability and timely value realization communication to senior leadership.
● • Achieved $11 million in worker compensation savings annually by uncovering root causes and steering process improvements for case management, buy-out, transitional duty use, and on-site clinics.
• Identified $7.8 million in fuel cost savings by initializing employee and customer wellness programs, averting 7.4 million pounds of fuel usage and 23.5 million pound
United Airlines
Operations
Project Manager & Analyst, Flight Operations
1/2007 - 1/2011
Adhered and tracked project budgets and approved expenditures. Developed and launched aircraft modifications and reported to area directors. Supervised project management teams in advanced technical interior designs and quality aspects for aircraft cabin reconfiguration programs and ensured timely and cost-effective delivery. Partnered with stakeholders and clients on engineering functions and cabin and support system configurations. Structured and launched KPIs, developed long-range solutions, and implemented improvements by steering change and mentoring green belt candidates and employees in LEAN Six Sigma tool usage and techniques. Created business cases for senior-level approvals and used net present value, payback, cash flow analysis, and cost-to-benefit ratios to prove and prioritize projects. Led the United Airlines turbulence mitigation team.
• Won $31.7 million in annual fuel cost savings and a 1
● fuel burn reduction by optimizing airspeed (variable Mach), discretionary fue
• Won $31.7 million in annual fuel cost savings and a 1
● fuel burn reduction by optimizing airspeed (variable Mach), discretionary fue