• Pioneered digital transformation as Product Owner for a ticketing application, driving a 10% boost in social media engagement and a 15% surge in app downloads through the introduction of user-centric features and bolstering user satisfaction.
● • Initiated on-site operations strategies, delivering a 25% uptick in operational efficiency and enhancing customer satisfaction by seamlessly integrating an available Wi-Fi connection.
● • Managed the strategic expansion of the ticketing app, ensuring a uniform and frictionless user experience across both iOS and Android platforms.

• Forged and managed strategic alliances with Blue Cross Blue Shield Michigan, pipeline of prospective Provider Organizations, and external vendors, while coordinating internal workstreams to support the Michigan market.
● • Directed the end-to-end process from onboarding through execution, including thorough ideation to map out the critical path and key milestones. Successfully obtained approvals and launched enablement services, enhancing project execution and partner satisfaction.
● • Enhanced partnership operations by serving as the liaison between Business Development, Legal/Contracting, Governance, Marketing, IT, Data Integration, Data Analytics, Clinical Teams, Coding Documentation Improvement, Operations, STARS, and Quality Departments.
• Developed and implemented comprehensive Partner Success Onboarding Playbook and Risk Management Programs, facilitating new service development meetings with executive leadership and challenging workstreams to identify and resolve roadblocks

• Delivered targeted claim audit initiatives, securing an estimated $13 million in cost savings through effective enforcement of Pre & Post pay policies.
• Spearheaded strategic vendor management meetings, successfully reducing delivery times and boosting stakeholder satisfaction.
● • Led State Health Plan initiatives, preparing detailed reports and overseeing discussions that resulted in actionable items; drove key project milestones and enhanced meeting productivity across 26 markets.

• Engineered strategic business cases for 28 quality assurance initiatives (QAI's), yielding operational enhancements and over $40 million in realized cost savings.
• Enhanced operational efficiency within the Medicare business segment through in-depth analysis of five claims systems, optimizing documentation processes and improving alignment.

• Coordinated cross-functional teams to drive change processes, ensuring seamless onboarding and renewal of commercial accounts. Delivered all assigned implementations on schedule without delays, enhancing client satisfaction and operational efficiency.
• Oversaw enterprise project implementations within Salesforce database, utilizing task management tools to monitor progression, ensure data accuracy, and input detailed project descriptors focused on user training.