• VP Client Services and Senior Coach – Language of caring (2012 – 2018) – As an independent contractor, responsible for conducting program onboarding, planning and implementation with healthcare clients. Programs focusing on empathic communication and interaction skill building for healthcare teams and physicians. The role heavily relied on effective organizational change management strategy.
• Executive & leadership coaching, workshop facilitation, and event speaking

• Leadership Above the Grind Mentoring and Coaching Academy – We partner with leaders and organizations to advance the practice of humanized leadership. We develop the leaders you want to lead your team using video -based lessons and leadership individual and group coaching cohorts, workshops, webinars, conference speaking, etc.
• Emotional Intelligence Strategist – Proprietary methodology provides a 3-step process boosting emotional intelligence.
• Executive, leadership business and entrepreneurial results-based coaching, and consulting.
• Co-authored and co-facilitated a seven session diversity, equity and inclusion workshop.
• Learning and development and instructional design Author, Editor and Publisher Public, motivational and event speaking

(Led international consultant team) – Leading change management with healthcare teams to create the alignment of systems and policies that support and enhance person-centered cultures. Responsibilities include project management, change management, curriculum development and instructional design (including DEI), coaching, training, facilitating and planning with executive & leadership teams for leadership and workplace cultural transformation. Responsible for same store and new business growth. Featured conference and event speaker.

(Led consultant team) – transitioned from independent contractor to FT with role responsible for coaching and planning with executive and leadership teams for workplace transformation. Responsible for change management and project management for organizations focused on leadership, communication and culture building skills for healthcare teams and physicians to enhance the patient and workplace experience, Responsible for leadership and employee program development, instructional design, coaching and full day retreat & training facilitation. Conference and event speaker.

• Management Consultant – provide project management and change management for hospital leadership and management teams including workflow deconstruction and redesign in transitioning or upgrading electronic medical record using Allscripts software. Projects include computerized physician order management, barcode medication administration, medication reconciliation, physician electronic documentation and clinical documentation. Support includes workflow analysis, management consultation and recommendation, conducting and leading design sessions. Projects have been hospital and clinic-based. Position required up to 80% travel to client locations.

• President and Owner
1. Clinical Information Systems (11/2011 – 12/2012) – consulting services to support development and implementation and project management of successful clinical information system initiatives.
Most recent contract in Southern California supporting CPOE, eMAR and KBMA Allscripts initiatives. Responsibiliites include workflow analysis, coaching/mentoring new IS staff and design/recommendation of system and process improvements.
2. Team Building and Patient Experience Coaching (7/2012 – 2014) – responsible for conducting program onboarding and initiation with hospital clients. Program suite included communication excellence and interpersonal skill building for healthcare teams and physicians to enhance the employee, physician and patient experience and improve HCAHPs scores.
3. Post Acute Consulting Services (11/2009 – 2013) - specializing in providing executive-level interim support and consulting services to LTACs, Specialty Hospitals, and SNFs.

Systems Analyst – Practitioner Services – Responsible for assisting in the workflow analysis, design, project management, change management and implementation of CPOM (computerized physician order management) using Eclipsys/Allscripts.

The hospital was 1 of a 3 hospital cluster in the Dallas area. Responsible for hospital growth and business development. Accomplishments Include:
• Increased physicians satisfaction
• Improved patient satisfaction and clinical outcomes
• Improved employee morale & retention

Hospital Administrator/CEO (July 2008-November 2009) – executive leadership of hospital operations of a 55-bed LTAC hospital in Mansfield Texas. Specialty Services included inpatient and outpatient surgical services including bariatrics, outpatient wound care clinical and newly opened ED. Responsible for hospital growth and business development. Accomplishments include:
• Successful implementation of the Emergency Department service line
• Increased PPD Revenue 18% over prior year
• Increased EBITARM 47% over prior year
• Cost/Admission reduced 4%
• Admissions increased 7%
• Increased referral conversion 7% over prior year