• Deliver strategic evaluations and guidance to architect a systematic framework for managing tasks, activities, process design and optimization, enabling enhanced visibility and decision-making in complex, enterprise-wide business transformations
• Facilitate discovery sessions and lead client communications for major healthcare companies, aligning product solutions with strategic goals through market landscape assessments and payer policy evaluations, ensuring company objectives meet payer, government, and patient requirements
• Develop and present custom program strategies for patient support programs, ensuring compliance and articulating value propositions to meet client-specific requirements
• Perform regular reviews and monitoring activities to assess program effectiveness, identify potential risks, and recommend process improvements to enhance overall business transformation, reduce cost and improve quality of services
• Supervise and mentor junior staff, providing direction

• Facilitated strategic healthcare initiatives, aligning with A&M's expertise in driving digital transformation and
operational efficiency through MS Dynamics and Salesforce
• Produced compelling product demonstrations and presentations, showcasing digital healthcare solutions to diverse stakeholder groups
• Collaborated with cross-functional teams to develop and implement strategic solutions, driving client retention and
identifying business expansion opportunities
• Organized cross-departmental initiatives to create and implement comprehensive education programs, promoting company-wide transformation
• Created and executed a system for tracking, assessing, and communicating project progress to facilitate strategic implementation
• Conducted privacy audits and prepared detailed reports for senior management, highlighting areas for improvement and suggesting actionable recommendations
• Directed project management initiatives to guarantee the timely completion and delivery of k

• Served as lead consultant for 23 physician practices, driving patient volume growth of 7-16% annually from 2018 to 2021 by implementing tailored business transformations and telehealth strategies which resulted in a $14.3M increase in submarket profitability
• Built strategic plans and reports through EHR platform AthenaHealth, in order to support physician practices' transition from Fee-For-Service to value-based reimbursement models, contributing to significant cost savings and enhanced payer relationships
• Developed customized reports and engaging visualizations in MicroStrategy to illustrate product value and return on investment (ROI) for clients, thereby supporting sales initiatives and retention strategies
• Provided strategic insights on pricing and program strategies via Salesforce platform for contract renewals, achieving a 97% client retention rate and a 21% increase in service expansion
• Launched data protection training initiatives for medical personnel, bolstering

• Executed in-depth data analytics to uncover patterns in patient outcomes and healthcare utilization, generating actionable intelligence to enhance care delivery efficiency and optimize cost structure
• Assisted strategic design, formatting and implementation of programs to improve the care of high-risk patients across our accountable care organizations
• Partnered with clinical teams to integrate evidence-based protocols, by implementing a quality management (QM) platform and driving enhanced reimbursement outcomes within value-based care frameworks to guarantee high standards in patient interactions
• Contributed to the ongoing improvement and development of the care management technology platform, helping to drive efficacy and functionality for users