• Supported the B2B Customer Service Operations group to measure, improve and enhance the customer experience.
• Responsible for teams implementing multi-million-dollar continuous improvement and robotic process automation initiatives.
• Responsible for teams performing customer data analysis and reporting, including the continuous evolution of data reporting platforms and methodologies.
• Represented Customer Service Operations on strategic initiatives, including the integration of newly acquired businesses.

• Led the strategic transformation of an enterprise sales organization in the areas of digital commerce, lead-to-order, and CPQ.
• Identified foundational roadblocks and socialized paths to resolution to ensure forward momentum of business priorities.
• Worked cross-functionally to align and prioritize business requirements in a highly complex and multi-year transformation project.
• Liaised with external subject matter experts to ensure industry best practices were being applied and to drive transformation in supporting business teams.

• Managed four teams (bid management, revenue assurance, contract management, and vendor management) responsible for all aspects of quoting to contracting for an Enterprise Business Unit with over $2 billion in annual revenue.
• Acted as business / workstream owner for large projects impacting quoting to contracting functions, including a $9.2 million implementation of a new CPQ/CLM tool.
• Acted as the business owner in the assessment of enterprise risk when responding to RFPs and approving commercial deals.
• Negotiated large, complex contracts with both vendors and customers, combining multiple solutions and co-ordinating stakeholder input.
• Liaised with senior leadership to create visibility to deal and contract management initiatives and challenges.

(acquired Call-Net Enterprises Inc. in July, 2005)
Negotiated business-to-business sales agreements with large and public sector customers.

Various roles including Corporate Law Clerk and Operations Law Clerk.