Certifications
CLSSBBCertified Lean Six Sigma Black Belt
CXACertified User Experience Analyst
Sector Experience
Financial Services
Healthcare
Life Sciences & Pharma
Retail
Technology
Experience
Tucker & Company
Management Consulting
ceo
9/2011 - Present
President of Consulting firm - Clients include Amazon, Google, Thomson Reuters, Panera, Wells Fargo, Mutual of Omaha, Oracle, Microsoft
Copart
Marketing
SVP / CMO / Process Transformation
10/2008 - 9/2011
Led the Process Transformation of Copart across 150 locations, performing 6 Sigma analysis and Voice-of-the-Customer improvements that fueled corporate growth and profitability
AAA
Operations
VP Business Transformation
8/2002 - 1/2007
Led the Process/Digital and Customer Experience Transformation of AAA Insurance across 100+ facilities, call centers and locations, performing 6 Sigma analysis and Voice-of-the-Customer improvements that delivered over $100MM of profit impact