Managed the portfolio of global and Canadian transformation programs across Deloitte Canada to spreadhead firm priorities, integrate transformation efforts, and optimize internal functions, while serving as a business transformation advisor and internal consultant to Deloitte executives
• Led the planning and governance division for the Business Transformation Office
• Created the strategy, developed the governance framework, and launched the supporting structures to ensure executive engagement and enable cross-functional collaboration

Managed priority projects and initiatives across Deloitte Canada that drove firm priorities and optimize internal functions, while also leading key strategic planning functions
• Managed the firm's strategic business planning cycle to determine its annual business, industry, and regional priorities
• Activated the firm's key strategic growth platforms – an estimated overall portfolio representing $1B of sales for FY22
• Led the COVID-19 PMO by overseeing tactical work streams, tracking key operational results, and reporting program progress to the Board of Directors on a weekly basis
• Managed the design and implementation of a firm-wide opportunity pricing system resulting in increased engagement profitability and improved user experience

Functioned as an integral member of the firm leadership team in a boutique management consulting firm that specializes in business performance improvement, strategy development and deployment, and organizational transformation

Contributed as a member of the department leadership team and managed a team of project managers and business analysts that supported key strategic initiatives for the Retail Banking division of one of the Top 5 banks in Canada
• Led programs & initiatives that supported transformational change within the Retail Banking division, with a strong focus on improving client experience
• Developed the business case for a strategic initiative that aimed to transform the retail client's intake & product origination experience, which ultimately led to the bank's single largest financial investment to date, notwithstanding mergers & acquisitions

Managed process improvementprojects that enhanced clientexperience and improved the operational efficiency of the Retail Banking division
• Implemented a new business operating model within the Retail Lending business unit that reduced mortgage application approval turnaround time by 25%
• Successfully led a cross-functional project team to streamline a legacy risk-management process – ultimately saving the frontline sales staff 36,000 hours/year

Managed supply chain projects for one of the industry leaders in the Heavy Equipment and Construction business