Functional Skills

Vendor Management
Agile Software Development
Data Analysis
Budgeting
Project Management
Regulatory Compliance
Risk Management
Operational Efficiency
Communications
Marketing Analytics
Leadership Development
Operations Management
Process Improvements

Software Skills

SurveyMonkey
Jira
Microsoft Excel
Canva
Wix
Microsoft Word
Microsoft Office
Outlook

Certifications

CAPMCertified Associate in Project Management

Sector Experience

Business Services
Financial Services
Media & Entertainment
Real Estate
Social & Public Sector

Experience

RE/MAX CITY REALTY Operations
Office Administrator
3/2023 - 8/2024
• Led coordination of 20+ internal events annually, overseeing end-to-end logistics (venue booking, vendor management, budgeting), achieving a 10% reduction in per-person cost while increasing attendance by 33%.
• Supported project scheduling and documentation, maintaining calendars, aligning stakeholders, and tracking administrative milestones to ensure operational continuity.
• Managed real estate transaction lifecycles, ensuring regulatory compliance and timely delivery through proactive deadline monitoring and stakeholder communication.
• Created templates and SOPs to streamline communication and workflow, improving internal response time and information accuracy.

Ping An Bank, Credit Card Center Data Science / Analytics
AML Management Intern
5/2021 - 8/2021
• Increased operational efficiency by over 50% in an anti-money laundering review project through efficient data entry and analysis using Excel (e.g., VLOOKUP) to identify patterns in 4000+ transactions.
• Summarized investigation findings and regulatory activities into monthly performance reports and visual slide decks for leadership reviews.
• Collaborated with compliance teams to improve reporting accuracy and meet risk assessment requirements.