Functional Skills

Performance Management
Project Management
Accounts Receivable
Customer Service
Procurement
Accounts Payable
Business Operations
Operations Management
Regulatory Compliance
Operational Efficiency
Inventory Management
Sales Enablement
Good Manufacturing Practice (GMP)
Finance Transformation
Business Process Outsourcing

Sector Experience

Business Services
Manufacturing
Fortune 500

Experience

Arrow Electronics Operations
Business Operations Manager
1/2009 - 1/2023
• Served as a key stakeholder in the transition from an IBM Mainframe system to an Oracle-based ERP, ensuring a seamless upgrade ofour manufacturing operations. My role involved comprehensive stakeholder communication throughout the process and creating new processes. Leveraging my expertise in the new systems, I conducted training sessions for 40-50 employees following the successful implementation ofthe Oracle system.
• Led a high-performing team comprised of pricing specialist while personally managing $70M in revenue generated for the organization. Together we negotiated pricing with the suppliers saving our company and customers 5 – 40% to raise GP$.
• Enabled growth in the business by strategically developing systems, goals, processes, and training programs. Delivered critical capabilities that supported increased efficiency and productivity. Collaborated effectively with accounts payable, accounts receivable, engineering, sales, operations, B2B/EDI teams, and executive leaders

Arrow Electronics Operations
ProductManager,(2013
11/2009 - 1/2021
• Developed the product vision and strategy for our warranty and maintenance contracts program, overseeing all aspects from concept to a successful launch that exceeded sales targets by 12%.
• Prepared for high sales demand ofnew generation server launches through valued supplier collaboration, implementing robust inventory management strategies, and developing comprehensive marketing campaigns, resulting in successful launches and smooth first shipments.
• Prioritized product features based on market needs and technical feasibility, defining a core set that ensured the product's effectiveness in the market.
Professional Experience Continued
● • Partnered with the delivery team and stakeholders to successfully deploy server, storage, and networking products.
• Led the sales enablement process by developing training materials and conducting product demonstrations, ensuring the sales team was prepared for a successful launch.
• Through securing contracts and pricing negotiations wi

Arrow Electronics Sales
Sales SupportSpecialist
1/2009 - 1/2013
• Defined and standardized processes to improve efficiency and drive results for the Branded Team and served as a trusted
advisor and mentor for inside and field sales representatives.
• Workwith critical vendors, including HewlettPackard and IBM, on a dailybasisto maintain special pricing formultiple customers.
• Trained new hires to drive increases in individual and team performance and participated in departmental refresher training for branded products.
• Execute weekly, monthly, quarterly, and ad-hoc reports as requested.
• Maintain professional business relationships with other departments, including Accounts Payable, Integration Center,
Finance, and ECS.
• Selected as Hewlett Packard Enterprise MVP choice for President's Club in 2013, a prestigious program recognizing top performing sales professionals.

Great-West Healthcare / CIGNA Operations
Subrogation Analyst
1/2008 - 1/2009
• Worked with the Manual Workflow team to log and secure claim savings from a secondary vendor, returned to the original
sender on a daily basis.
• Executed weekly, monthly, and quarterly reports and sent detailed executive summaries.
• Served as the primary contact for subrogation issues, sending weekly FedEx packages to an external site while working with attorneys and providing the appropriate paperwork.
• Answered emails and phone calls from external vendor ACS and attorneys and ran reports for sales offices per request.