Boosted the reach and effectiveness of Mercer's Compensation and Benefits Products in Latin America by developing and implementing strategic and tactical plans, including TRS-Total Remuneration Surveys and Company Car Policy Report. Drove successful design and launch of MLS - Mercer Life Sciences Forum and Mercer Digital Positions Product as Industry Products Leader for Consumer Goods, Life Sciences, Agrosciences, and Digital positions in Latin America.
• Improved revenue growth by strategically managing career products business at Mercer LATAM, collaborating closely with product leaders across various countries.
• Managed operations across 20 countries, directed over 100 Compensation and Benefits products, and facilitated engagement of 4,000 survey participants from diverse industries and company sizes.

Expanded Mercer's Compensation and Benefits Products in Mexico by developing and implementing strategic and tactical plans, focusing on industry, market, and partnership growth with HR Associations like CLAUGTO, AMCHAM, and INDEX Matamoros and Reynosa. Directed and executed Total Rewards Client Projects in Mexico, while simultaneously managing the Engagement Surveys Team, ensuring high-quality deliverables and team performance.
• Enhanced revenue growth for career products business at Mercer Mexico through effective financial management and strategic planning.
• Covered 15 regions in Mexico, managed 30 Compensation and Benefits products, and engaged with 1,000 survey participants from diverse industries and company sizes.

Formed and led a proficient team of 18 survey analysts and coordinators, overseeing the entire survey processing cycle and delivering superior customer service to both external and internal clients across Mercer LATAM. Facilitated seamless communication by managing a team that bridged survey participants, survey production teams in Warsaw, and Mercer's consultants in LATAM, ensuring cohesive and efficient operations.
• Coordinated broad non-financial scope involving over 3,000 survey participants, 7 Mercer offices, 150 Mercer consultants in Latin America, and 50 global consultants responsible for memberships.
• Achieved high client satisfaction with a Net Promoter Score (NPS) exceeding 70% and a Client Effort Score (CES) surpassing 75%, reflecting strong client approval and ease of service.

Established and supervised a team of 14 senior analysts and coordinators, responsible for supporting Mercer's Consultants in Total Rewards Consulting Projects. Directed analytical team in processing data, ensuring quality review, and preparing deliverables such as presentations, highlights, and trend analyses, leveraging advanced techniques in data mining and exploration.
• Managed annual indirect income stream totaling USD 2M, contributing to Mercer's financial success in the region.
• Oversaw comprehensive non-financial scope encompassing more than 300 total rewards consulting projects, spanning 7 Mercer offices and supporting 150 consultants across Latin America.
• Achieved strong client satisfaction metrics with a Net Promoter Score (NPS) exceeding 65% and a Client Effort Score (CES) surpassing 80%, reflecting high levels of client approval and operational efficiency.

Oversaw three distinct teams comprising a total of 15 members by managing an eight-member team handling Compensation and Benefits surveys in Mexico, Venezuela, and the Caribbean. Led a five-member team responsible for Engagement and Competency Mapping surveys across LATAM. Supervised a two-member team dedicated to Quality Assurance across all LATAM surveys.
● Managed seamless transition of survey operations, facilitating knowledge transfer of compensation and benefits market practices and regulations from Mexico to Sao Paulo.
● Developed and implemented robust Survey Quality Procedures and Audits, while also defining and enforcing Service Level Agreements (SLAs) for LATAM Survey Operations Center.

• Managed the creation, consolidation, standardization, and implementation of the survey operations functional area and team in Mexico.
• Worked with regional and global survey operations leadership to improve survey tools and processes according to Mexico's labor legislation and country's compensation specifications, in addition to clients' and consultants’ requirements.

• Participated, coordinated, and led total reward consulting projects for clients in Mexico.
• Led the transition and alignment of global initiatives of survey processes, methodologies, and tools to the Mexican market.
• Participated in the different regional and global committees of survey initiatives as a reference for Mexico.

• Coordinated a team of 4 developers (3 internal and 1 external) in the Development of Applications for Surveys and Compensation and Benefits Consulting Projects.
• Supervised developed tools in all stages: Analysis, Design, Development, Quality Assurance, Implementation, Maintenance, Technical and Users’ guides documentation.
• Planned, trained, and supported End-Users (Mercer’s clients and consultants) in using and understanding Mercer’s tools.

• Responsible for all stages: Analysis, design, Development, Quality Assurance, Implementation, Maintenance, Technical documentation, and End-User Support for the Enterprise Information Systems.