Led and managed an operations team of 200+ employees across warehouse, logistics, vendor management and business operations; improving end-to-end supply chain and positively impacting customer experience in a fast growing entrepreneurial environment.
• Operational Leadership: Developed and managed customer-centric operational delivery model.
• Technology Leadership: Developed and executed operational technology strategies by implementing and managing enterprise and proprietary solutions

Led and managed Ecommerce sales strategy, creating a distinction as valued partner through innovative sales programs and quick data synchronization for the customer.
• Sales Maximization: Partnered with key customers to enhance sales performance by developing strategic promotional cadence and price optimization growing sales by 73% in 3 years.
• Customer Experience Management: Leveraging of process enhancements helped meet same day order fulfillment and 95% fill rate in top performing items.

Reviewed, analyzed and optimized processes to help create scalable solutions tailored to support 20% year over year growth.
• Enterprise System Optimization: Re-engineered order entry process within ERP, eliminating manual entry and improving order processing time by 90%.
• Process Automation: Standardized item creation process that led to 98% reduction in item build time for customer websites. Streamlined customer specific shipping manifests eliminating duplication and manual steps.

Product Launch: As part of a 4 person team, worked to develop and implement a new multi-purpose vehicle wiring harness system for Maruti Suzuki Motors, India. During implementation, optimized the engine harness assembly board, leading to elimination of multiple board requirements for different models.