Analyzed, designed, implemented and supported IT business applications and systems
●Developed functional and non-functional testable business requirements/user stories
●Contributed to supporting multiple development efforts.
●Responsible for creating/updating documents required as part of an agile system development life-cycle
●Collaborated with developers, SMEs, and staff to gain better clarity for user stories

Worked with developers and staff to gain better clarity for user stories
●Converted features into user stories
●Developed training materials, user manuals, presentations, and reports
●Reviewed and edited documentation for grammar, punctuation, format style, spelling, etc.
●Participated at meetings, workshops, and technical meetings
●Knowledgeable in Agile methodologies and IT System development lifecycle management concepts, configurations, change and release management principles
●Ability to communicate between the customer and staff to ensure effective service provided
●Executed automation test scripts and cases in Selenium IDE

Created, designed, debugged, and tested code throughout the SDLC (software development life cycle) in both waterfall and agile methodologies
●Analyzed business requirements, translate those requirements into customized solutions using the Pega 7 platform
●Performed testing and validation requirements for basic code changes and corrective measures for basic code deficiencies
●Created and updated technical documentations throughout code development and testing
●Delivered high-quality code on time to meet clients business requirements
●Utilized DevOps Tools such as Jenkins for deployments from DEV to UAT, Postman to test APIs SOAP request/response, Confluence to collaborate across teams, update documentations, and JIRA to track, manage, and automate code development
●Maintained and utilized application and programming documents in the development of code
●Experienced working with REST APIs and JSON data interchanges
●Implemented new functionality, diagnosed, and resolved defects

Utilize GIS to add, edit, manipulate and display data
●Update interactive web map applications
●Tracked certificates of occupancy in relation to addresses and official business (spreadsheet)
●Archives digital plan for new buildings, additions, and alterations
●Create GIS projects based on the needs of the department and public
●Attend internal user meetings for professional development

Maintained HR utilization reports and regularly updated various database software
●Conducted data analysis of HR data as needed for reports on a monthly basis
●Fact-checked the accuracy and integrity of the data entered into the HRIS system database
●Supported the Wellness Initiative by promoting Health and Wellness
●Managed the Employee Recognition Program; PEER Awards and Individual Excellence Awards
●Coordinated and promoted employee activities, special events, and event committee meetings
●Served as liaison for the Mayor's Commission for Persons with Disabilities
●Managed the HR Facebook page, created content for weekly newsletters and employee bulletin board

Devised and managed marketing campaigns
●Conducted marketing research by gathering and analyzing data
●Created and updated graphs, charts, reports, and spreadsheets to maintain customer data
●Coordinated group events via phone and email to create invoices
●Acted as liaison between management and clients
●Managed rewards loyalty program, social media accounts (Facebook, Instagram and Twitter), gift cards and small donations
●Collaborated with advertising department to create materials for promotion and campaigns