Functional Skills

Communications
Wealth Management
DevOps
Agile Software Development
Budgeting
Software Development
Project Management
Business Unit Strategy
Product Development
Supplier Relationship Management
Business Process Outsourcing
Product Data Management
Change Management / Org Design
Leadership Development
Integration Management (IMO)

Software Skills

Jira
Jenkins
GitHub
SAP CRM
SMS
IBM Db2
SQL
Gitlab
Continuous integration
ServiceNow
Java
JSON
Salesforce

Sector Experience

Business Services
Healthcare
Life Sciences & Pharma
Technology
Travel & Hospitality
Fortune 500

Experience

BCBS/Florida Blue Information Technology
Lead Sr. Scrum Master/Agile Coach
12/2021 - Present
Accomplishments/Key Contributions
● • Collaborate with Experience P.O, Execution Managers, and Scrum Masters to track and report on Agile Metrics & KPl's, leveraging data for backlog management and reporting.
• Gave expert knowledge of Agile practices and methodologies as SME. Coaching, advising executive and senior-level management on SAFe adoption and team preparation.
• Maintained teams implementation of API security policies and code reviews.
• Transfer knowledge to traditional waterfall teams transitioning to Agile Scrum. Implement best practices which increased velocity by a minimum of 3% sprint by sprint.
• Launched Agile Release Trains, and supported the Lean Agile Center of Excellence.
• Acted as a liaison between business units, development teams, and other stakeholders, ensuring effective communication and alignment of release goals and priorities.
• Facilitated the Agile transformation of multiple teams, successfully implementing Scrum and Kanban methodologies, resul

Healthfirst Information Technology
Sr. Scrum
6/2021 - 11/2021
Accomplishments/Key Contributions
● • Partnered with leadershipteam and product management, aligned epics, stories, tasks,and sub-tasks, trackingmilestones and metrics effectively. Made recommendations to upskill based on maturity gaps found workingwith the RTE's, SM's and PO's.
• Helped Teams in a successful Agile digital transformation by enhancing productivity, efficiency and Innovation.
• Created an environment of mutual respect, enhanced cooperation, transparency, agility, learning and innovation.
• Utilized team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and works with team to continuously improve.
• Collaborated with Product Owners, aligning Product Backlog items with business goals and customer needs.
• Established new Agile teams, provided interactive coaching to follow Agile methods both initial and ongoing, to leadership and all team members on the mindset change required to transform existing development practices.
• Arranged

BCBS Information Technology
Scrum Master
11/2018 - 12/2020
Accomplishments/Key Contributions
● • Coached and trained the team on Salesforce best practices and guided management and stakeholders to understand vision of the product.
• Guided technical implementation of Marketing Cloud (Salesforce) solutions, configuring, customizing the platform, met client requirements, included data models, flows and integrations
• Facilitated workshops, captured, documented requirements and wrote user stories, assessed solution design for fit with stated requirements, created user-facing training materials and drove improvements of the business process.
• Guided scrum teams resulted in decreased delivery times over 33%, reduced customer tickets 40% bybringing inthe best agile practices to measure qualifiable analysis.
• Collaborated closely with business teams as well as delivery teams to facilitate successful execution of agile deliverables
• Liaised with clients to understand business needs, guided them on leveraging Marketing Cloud achieved goals.

Cigna Information Technology
Scrum Master
6/2016 - 11/2018
Accomplishments/Key Contributions
● • Realized and achieved a 40% productivity improvement by enhancing team's delivery commitments and capacityplanningfor sprints. Identified and tracked hidden tasks.
• Engaged business stakeholders across multiple business areas, managed both IT and business deliverables for the Digital Transformation Project.
• Increased transparency of scrum team progress, areas of improvement and outcomes of continuous improvement initiatives.
• Played a key role in the transformation process from a waterfall mindset to Agile, coached teams on various metrics to improve product delivery and maintenance.
• Improved team velocity, incorporated capacity planning into sprint planningsessions. Holdingscrum ceremonies. Helped each development team member stay engaged and participated.
• Regularly followed, highlighted team progress, Velocity, Burn down charts and other metrics and Information Radiators.
• Ensured the team maintained its focus on quality and conti

MoTECH LLC Information Technology
PM / Scrum Master
12/2013 - 4/2016
Accomplishments/Key Contributions
● • Worked with product owner on backlog refinement kept the product backlog relevant, prioritized agreed-upon acceptance criteria and readiness of user stories for sizing.
• Guided teams in self-organizingto fill in intentional gaps left in Agile/Scrum frameworks. Identified skills and competencies of Scrum team members, made adjustments accordingly to promote development and enhance team effectiveness.
• Established strongcustomer interactions, aided decision-making, and leveraged domain knowledge having crucial impact on overall project implementation.
• Ensured development teams are engaged in practicing Agile principles and fostered an environment of trust and accountability.
• Promoted ongoing improvement, helped teams increase productivity and foster innovation. Contributed to product roadmap planning, project scheduling and release management.
• Identified and removed impediments to enhanced productivity and efficiency. Monitored, control