Functional Skills
Software Skills
Sector Experience
Experience
• Defined target customer for DEI offerings by querying and analyzing quantitative and qualitative data; yielded unprecedented email marketing open rates of up to 64%
• Created go-to-market strategy for company's first DEI solution by implementing new positioning for existing products; generated $3M+ cross-product revenue in first 6 mo
• Iterated and scaled concept by mapping customer journey, analyzing feedback, and building partnerships; expanded reach by 5x in 3 weeks, serving over 200 Christmas meals
• Drove Salesforce implementation by resolving region-specific issues, managing training for 150+ people; change management tactics from initial 2020 phase used as model for 2021
• Spearheaded M.B.A. recruiting by setting strategic goals, innovating, and engaging alumni; two Michigan grads hired, strategy document became program recruiting strategy template
• Championed user-centricity for new dashboard by researching best practices and facilitating user experience (UX) workshop; drove 100% target audience adoption in 1st mo