A multi-cloud 24/7/365 infrastructure and database modernization and managed services partner with 200 employees specializing in IT Services and IT Consulting, including database security and database architecture services of payroll and Human Resources (HR) software, with approximately $1-10 million in annual revenue.
Managed the migration of any application running Oracle, including Oracle software (such as E-Business Suite), tier-one business applications (such as SAP), independent software vendor (ISV) applications, and bespoke software to cloud platforms including Oracle Cloud, AWS, Google Cloud and Microsoft Azure. This comprises a choice of database technologies such as Oracle Autonomous, Microsoft SQL Server, PostgreSQL, Google BigQuery and MongoDB, to create a tiered database strategy that aligns database technologies with specific types of workloads, service level needs and cost profiles, for 12 global customer accounts and dynamic environments, in support of 1,000+ employee

A centralized and 100% cloud-based oversight and cybersecurity response office with 2,100 employees specializing in operating, maintaining, and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations including setting information security and policy standards, cyber defense, investigation, incident response and providing in-depth cybersecurity services to 133 NYC agencies and offices with approximately $398 million in annual revenue.

Oversaw all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York state residents (20,000,000), businesses, employees (325,000), and visitors. Developed integration strategies across the suite of Operation Technologies and IT service delivery, by sponsoring the rollout of several new tech

A business process services company with 68,000 employees specializing in IT managed services with approximately $4.5 million in annual revenue.
● Managed overall IT infrastructure, applications and end-to-end delivery of IT projects for two datacenters (including Windows 2008-2019, MS SQL 2008-2012 cluster and VMware Servers) and two contact centers in New York for multiple local state and government agencies, as a strategic project planner, team leader, and resource allocator. Managed daily team operations, projects, performance, scheduling, task delegation, and mentorship of 6 full time desktop/server engineers and assigned project staff. Planned and managed upgrades, desktop/ server patching,
PC/server imaging and deployments, outages, change management, RCA document preparation and liaised with technical and cross-functional teams to improve overall performance and security.
• Led the SSL/TLS1.0 to TLS1.2 upgrade with the deployment of a Windows 7 OS security update to patch al

A 24/7/365 cloud-based IT managed service provider (MSP) with 50 employees specializing in fully integrated technology management and IT support for small business and nonprofits with approximately $1-5 million in annual revenue.
● Main point of contact and liaison with customers, technical teams, and IT leaders as a cross-functional collaborator and Agile/Scrum leader. Customized services to individual client's needs, educated and consulted with customers regarding service offerings, and guided technical teams throughout several concurrent projects.
• Gennx360 Capital Partners and National Coalition of STD Directors (NCSD): Championed multiple O365 email migrations from Exchange Online via BitTitan MigrationWiz, improving feature offerings and overall email security from a risk management and business continuity perspective.
• Webb & Brooker Inc.: Drove the development and deployment of database and application upgrades of Yardi/Sage from a Windows 2008 Server to a new Windows 2012

A multinational information technology service and consulting company with 122,110 employees specializing in hi tech transactional services, unified communications, cloud, big data and cybersecurity services with approximately $13.2 billion in annual revenue. Oversaw IT team performance, strategic project planning and implementation, resource allocation, budget/forecasting and task delegation for several high-priority global IT infrastructure projects, via the SAFE agile approach based on the client's business requirements. Facilitated team success by removing obstacles, enabling self-organization, and empowering the team to deliver high-quality work.
• CSM Bakery: Successfully completed their Dell VNX storage device installation on time and within budget in partnership with the Dell project management team in order to ensure 24/7 /365 business continuity.
• S&P Global: Drove Refresh of over 7,000 Window 7 PCs via SCCM 2007 OSD, including enablement of BitLocker encryption, packaging

A media entertainment company with 2,026 employees specializing in producing quality programming and movie content with approximately $2.8 billion in annual revenue.
● Managed and optimized security and operations of complex IT infrastructures via proven technical expertise in system administration, server monitoring, issue resolution, and project management. Adept at implementing innovative solutions, driving system reliability, and delivering exceptional support to internal departments. Strong knowledge of Windows, VMware, Active Directory, Exchange, Citrix, and networking technologies. Provided level 3- 4 technical support to help desk, desktop, network and application support teams and end users by resolving desktop/server, network, mobile device and network printer issues.
• Deployed Active Directory Services (ADDS) and O365 email accounts in the cloud for contractors to ensure adherence to internal corporate information security policies.
• Delegated tasks and trained Help Des

A multinational information technology service and consulting company with 122,110 employees specializing in hi tech transactional services, unified communications, cloud, big data and cybersecurity services with approximately $13.2 billion in annual revenue.
● Excelled as a global ambassador for the Atos PMO, which included collaboration with the global enterprise deployment team, with the rollout of new and encrypted Windows 7 PCs via the SCCM 2007 Operating System Deployment (OSD) feature, via daily sprints.
• Led troubleshooting of Windows XP to Windows 7 migration and enablement of Bitlocker encryption, including acting as the escalation point of contact for any migration related issues to ensure the security of all PCs.

An analytics company with 4,300+ employees specializing in actionable intelligence solutions for customer engagement optimization, security intelligence, fraud, risk and compliance with approximately $727million in annual revenue.
● Spearheaded the remediation effort of the company-wide virus outbreak in order to eliminate further risks of attack.
• Upgraded 150+ virus infected laptops and PCs from Window XP and Office 2007 to Windows7 Enterprise and Office 2010 via Ghost ver.8 image, as well as servers and PCs from Trend Micro ver. 10.6 to McAfee antivirus/malware ver. 8.8 and the latest version of .NET framework.

An American cable television company with 10,000+ employees specializing in high-speed broadband, mobile, entertainment, and voice services delivered to nearly a million residential and business customers across 21-states with approximately $7.23 billion in annual revenue.
Delivered enterprise technical expertise (including file, user account, permissioning, email, network printer and application, backup/recovery and mobile device) to provide 75% server and 25% desktop support to end-users via Remedy ticketing system in a heterogeneous WinXP/Novell /Mac /Win 2000 Advanced/Win 2003-2008/Unix/Citrix desktop and Server environment.
• Conducted UAT testing and deployment of iOS and Android mobile devices with the installation and administration of MobileIron.
• Spearheaded the remediation of an Emc2 Groupwise email storage migration project with the successful restoration of all corrupted email archive files.

A multinational conglomerate corporation and the largest industrial manufacturing company in Europe, with 550,000 employees specializing in Digital Industries, Smart Infrastructure, Mobility, Healthcare and Financial Services with approximately $80.7 billion in annual revenue.
● Provided IT managed services and systems integration support to several global companies across several industries including advertising and communications, financial and healthcare insurance via day-to-day business as usual (BAU) support in response to reported incidents and various IT infrastructure, application, telecom and network related projects, which a focus on customer service, improved productivity and increased security.
• Cigna Healthcare: Provided managed services support to customers from a desktop, server, network printer, storage (Veritas Backup Exec. Ver 8.0) and telecom perspective, including the deployment on Windows XP PCs and IBM blade servers as well as administration via Active Director