• Oversaw a cross-functional team of international developers, product managers, program managers, vendors, UAT testers, and diverse stakeholder groups.
• Drafted and managed comprehensive project plans while facilitating daily scrum touchpoints with the development team; collaborated in backlog grooming activities.
• Engaged in business improvement exercises, identified inefficiencies, facilitated stakeholder discussions, brainstormed solutions, and monitored progress.
• Coordinated interdepartmental messaging projects; liaised with vendors, pharmaceutical reps, and internal leadership to ensure seamless alignment and successful execution.
• Delivered comprehensive project progress updates, tracked project objectives, and OKRs, and participated in data management and report delivery discussions with vendors.
• Developed forecasting reports to support project decision-making and enable data-driven prioritization; produce

• Successfully managed and delivered 10+ intermediate level projects on time and within budget, coordinating cross-functional teams and senior leadership.
• Led a team of 7 in developing an online intake system, ensuring efficient delivery of legal services to 500+ provincial stakeholder groups.
• Organized comprehensive documentation for 8+ projects, facilitating requirements translation, test case design, communication, and post-deployment support.
• Oversaw the development of an MS Dynamics 365 system, streamlining Duty Counsel Services by consolidating SharePoint sites and integrating them into a unified portal.
• Designed, managed, and tracked project plans and resources, creating project OKRs, providing updates on project progress, and offering post-implementation support.
• Developed recommendations, conducted lessons learned discussions, and documented insights for continuous improvement.

• Conducted stakeholder collaborations and requirement-gathering sessions to triage Jira tickets for the Sagex3 ERP across several manufacturing sites.
• Designed business analyst templates and guidelines in ERP rollouts to new manufacturing sites.
• Planned sessions for integrating demand planning software with the existing ERP system.

• Designed over 30 process maps for employee career lifecycles to identify inefficiencies and provide recommendations for staffing improvement.
• Consulted departmental leads to document annual expenditures; forecasted annual budgets for decision making regarding upcoming fiscal responsibilities.

• Drafted project charters, identified scope/timelines, organized/communicated training sessions.
• Facilitated requirements gathering sessions, aligned the development of work with programmers, and drafted high level test scripts for User Acceptance Testing.

• Contract for the Ministry of Advanced Education: Facilitated team discussions on problems, opportunities, and priorities to strategize and implement evidence-based recommendations.
• Designed business processes of the current state and future state of the Request for Referral process and conducted a GAP analysis to present findings and recommendations.

• Contract for the Ministry of Transportation: Designed change management and training workshops to ensure that online clients were prepared for the new CRM implementation.
• Utilized legacy systems to generate reports, analyze/enter data, update client information, as well as develop training materials and user guides.