Experience

Talos Group LLC Management Consulting

Principal Consultant

6/2018 - Present

Owner, sole proprietor and principal consultant

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WorkFusion Start-Up

Senior Director, Account Management

3/2016 - 6/2018

Established and led the Account Management team to cement key relationships with customers and drive revenue growth in existing customer accounts.

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Warner Music Group Other

Senior Director, Process & Technology Improvement

6/2013 - 3/2016

Formed a team of process and technology professionals tasked with improving the efficiency and reliability of complex back end systems in order to reduce the cost of operations, reduce process defects and improve timeliness.

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BlackBerry Operations

Senior Solution Architect, Process Improvement

5/2008 - 6/2013

Utilized process improvement methodologies, such as Lean Six Sigma, to re-engineer technology systems and processes within BlackBerry's supply chain.

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OpenText Other

Team Lead, Business Analysis

8/2004 - 5/2008

Formed and led the Business Systems Analysis team within the IT department, partnering with line of business leadership on key strategic initiatives for the company.

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Changepoint Other

Technical Consultant

1/2000 - 8/2004

Developed custom software for clients looking to augment Changepoint's Professional Services Automation (PSA) software.