• Served as right-hand/chief of staff to CEO & COO at rapid growth phase PE-backed startup, driving complex initiatives from concept through implementation including: business strategy development, competitive analyses and intelligence gathering, strategic roadmap development
• Developed and led a new Accounts Receivable accounting process utilizing customer experience intel and financial data, which led to the clearance of $400,000+ in pending collections in less than 2 months, with parallel improvements to business development processes
• Overhauled end-to-end processes and wrote SOPs, created 50+ KPIs in line with organizational goals and corporate development across all departments for efficiency and consistency
• Built the Customer Success department from the ground up for more consistent and effective client support
• Streamlined implementation of client insights through new feedback loops between customer success and product teams leading to 5 new product features

• Conceptualized a new Provider Intelligence offering in a newly created healthcare vertical, including considerations for ROI analyses and revenue projections, market trends, and product scope for best market positioning in alignment with executive leadership team priorities
• Shaped firm's POV on drivers of successful provider engagement for health care systems and related payers' quality initiatives to influence the direction of product offering development using trend outlooks, quantitative analysis and qualitative insights from 1000+ primary care clinicians surveyed, and market research interviews with industry leaders
• Piloted overall approach pressure test using proof of concepts (POCs), mock-ups, operational plans, internal and external guidance, and additional collateral to allow testing of the market assessment and feedback collection from potential clients.
• Conducted acquisitions and lead analysis for vertical and horizontal acquisition prospects and potential partners

• Developed 3 digital strategy scenarios with $60-$65 million NPVs, mapped over 5-year timelines with prioritized strategy offerings and strategic rationale
• Built 50+ visionary business cases for purposeful data-driven digital health decision-making, including short and long-term impacts and ROIs of each, a financial calculator to allow mix-and-match impact assessments
• Cross-functional team leadership of 10+ business management consulting teams
• Composed requirements for new physician and patient portals for provider groups through facilities shadowing with patients, providers, and clinic staff

• Program management of UMN grant programs with $80K-$200K budgets, including feasibility assessments, grantee selection, budget creation, and mentorship of new principal investigators
• Project management of research operations of 10+ concurrent clinical research projects with time-sensitive priorities and 1 week to multi-year timelines for high-visibility principal investigators, including budgeting, monitoring, and IRB compliance processes
• Clinical trial design 15+ clinical trials protocols including regulatory needs and fit with patient care workflows
• Managed a team of 10+ clinical research coordinators (CRCs) and 2+ regulatory specialists

• Operated in cancer clinics and hospitals with physicians, nurses, technicians, and other clinic staff including scheduling and coordinating visits for 100+ clinical trial participants
• Administered 20+ local, national, and international scale industry-sponsored oncology studies
• Guided patients and caregivers with compassion, building trusting relationships through the clinical research consent process by translating the complex science of new medications into simpler terms, addressing concerns, and providing support throughout the clinical trial participation timeline
• Prepared 500+ charts for internal and external monitoring visits
• Facilitated communication with pharmaceutical sponsor representatives, clinical research organization (CRO) account leads, and in-house regulatory specialists to ensure trial alignment with protocol, policy, GCP, and other regulations