Functional Skills

Communications
Business Planning
Business Development
Customer Service
Finance Transformation
Operations Management
Leadership Development
Change Management / Org Design

Software Skills

Asana
Mailchimp
Microsoft Office
Microsoft OneDrive
OpenAI
Quickbooks

Sector Experience

Business Services
Manufacturing
Media & Entertainment
Retail
Social & Public Sector

Notable Clients

Central Okanagan Economic Development
Chapparal Technologies Inc.
Economic Trust of the Souther Interior
Social Media Examiner
University of Victoria's Gustavson School of Business
Fortune 500

Experience

Wavelength Strategies Inc. Management Consulting
Executive Coach, Management Consultant & Facilitator
1/2019 - Present
Self-Employed January 2019 - Present
• 200+ hours coaching entrepreneurs and leaders across various industries and company sizes.
• I support entrepreneurs and organizations wishing to scale their operations through strategic consulting engagements.
• Develop and facilitate workshops contractually at public post-secondary institutions.
Futurpreneur Canada Sales
Senior Business Development Manager
10/2018 - 6/2023
• Facilitated business planning workshops for thousands of people across Canada annually.
• Cultivated rich relationships with community partners to connect people with the right resources.
• I assisted hundreds of entrepreneurs each year in launching their businesses guided them through the loan application process.
Sheldrake & Ross Enterprises Inc. Management Consulting
Co-Founder & Solutions Architect
3/2016 - 12/2018
• Architected SaaS-based systems and solutions in response to business need through their transformation from on-premise to cloud solutions.
Shoe Bank Canada Operations
Head of Operations
9/2016 - 10/2018
• Cultivated strategic partnerships with key national partners such as Evolution Fulfillment, Canpar Courier, KEEN Footwear and Sketchers.
• Led key initiatives to raise funds and scale operations across the country.
Swings & Things Inc. Marketing
Director of Marketing & Customer Service
1/2014 - 1/2016
• Acted as a subject matter expert in our supported products and delivered exceptional customer service to customers.
4Kids Online Enterprises Inc. Corporate Strategy & Development
Founder & Chief Executive Officer
1/2009 - 1/2014
• Developed and launched an online community for Okanagan families that welcomed over 40,000 monthly visits.
• Published seven digital and print publications and produced a tradeshow for families with young children that welcomed thousands.
Disney Online Studios Canada Customer Service
Team Leader, Player Support
1/2007 - 1/2011
• Built strong relationships and led teams of up to 100 Player Support Representatives.
• Cultivated an environment for team members to thrive and do their best work while providing unparalleled customer support.
• I empowered team members and developed and led training sessions for the implementation of a new employee intranet that hundreds of employees use.
Starbucks Customer Service
Assistant Store Manager
1/2001 - 1/2005
• Recruited new partners and cultivated the potential in people through heart-centred leadership.
• Delivered exceptional customer experiences for team members and customers alike.