• Deliver operational audits, Agile implementation, and business systems consulting to legal and mission-driven clients
• Develop and Conduct improvement initiatives, facilitate current state and future state documentation, create plans to achieve the desired future state vision
• Develop executive reporting systems, founder/executive coaching protocols, and internal SOPs for high-growth teams
• Design and lead 50+ in-person and virtual events, workshops, and multi-stakeholder training series. Over 100 events designed and led, junior and middle management trained, and executives coached
Clients include: Africa FinTech, Angel Venture Forum, Arena Financial Services, Carnelian Group, Cogent Law Group, Mentor Capital Network, Murray Analytics Inc, Strategic Sustainability Consulting

Overall: Developed, organized, and maintained the firm's first client services department, which included analyzing current initiatives, implementing improvements and tech advancements, managing projects, coaching attorneys, and working with executives.
• Strategy: Conducted and documented strategic planning sessions with firm executives focused on client services, business development, marketing, and technological advancements
• Operations and Projects: (1) Researched and managed multiple projects, including a new business management platform, while creating temporary tracking systems (2) Led website development initiatives focused on business development and marketing while working directly with the technical team
• Administration and Reports: Created, organized, and managed databases and appropriate documentation
• People Management: Recommended and strategized cultural and team improvements with senior leaders
• Events: (1) Created and managed educational and training workshop

• Strategy: Participated as a member of Vector's Senior Leadership Team strategizing high level company decisions
• Operations & Projects: (1) Developed and managed new processes that maximized efficiency and streamlined communications across teams, departments, and clients (2) Managed and ensured the effective operations of Vector's Research, Billing, Customer Service and Accounts Receivable department
• Administration & Reports: (1) Updated multiple iterations of the employee handbook as well as on-boarding and off-boarding procedures (2) Drafted proposals and sole-source documentation that secured new and continued business
• People Management: Recruited, trained, and professionally developed a staff of 10+ team members, including hiring, termination, PIPs, and SOPs
• Events: Planned and managed potential and active client events that led to new and renewed business
• Client Services: (1) Managed all direct client contact, including client training, negotiating renewals for 10

• Strategy: Led business and team development, helping to build the company from 5 attorneys into 20+ active attorneys
• Operations & Projects: (1) Developed internal systems and processes to streamline processes for greater revenue; (2) Continuous management of meetings, events, and team curation
• People Management: Recruited, hired, and managed attorneys, team members, and interns
• Events: Curated and managed events, seminars, and training for employees, clients, and partners
• Marketing: Rebranded the company for modernization and effective marketing
• Client Services: Worked directly with clients from initial meetings and thereafter as their primary contact

Executive Assistant to the VP of Finance & Administration, COO, and President
• Aided in creating thorough bids and winning proposals for the Federal Government per contracting rules
• Assisted with all aspects of business administration and drafted SOP, handbooks, and guidelines
• Managed operations and supported various government subcontracts: Time & Materials, Indefinite Delivery/Indefinite Quantity, and Firm Fixed Price
• Planned and managed employee engagement and educational events