The Middlesworth Group, LLC is a leading provider of business consulting services specializing in strategy development and operations. With a focus on driving sustainable growth and enhancing operational efficiency, we partner with businesses of all sizes and industries to unlock their full potential and achieve their strategic results.

Promoted June 2023 – added responsibility for MO, IN, and IL markets
*Due to unforeseen circumstances no longer with this company
Director of Operations
The Director of Operations has full responsibility for the $700MM P&L.
• Responsible for all operations at 60 sites; 500 employees; 8 direct reports
• Full P&L responsibilities – acting COO for markets
• Drove improvement in client utilization from 82% to 90% for IL market
• Built and centralized referral management – 22 days to 13 days
• Leads execution of M&A and integration activities
• Restructure operations model - $4MM YOY
• Responsible for region Quality and Compliance
• $4MM OPEX Savings
• Revenue Growth 20% YOY
• Telephony Improvements – 40% to 10% missed call rate
• $3.5MM in AR Savings YOY

The Director of Lean Operations is responsible for building the continuous improvement culture from executive to front line. This role is also highly responsible for M&A, Integration, and operational transformations. Results: $9MM
• Launched a companywide Lean Program and Operation
• Introduced Lean Leadership program for leaders organization-wide
• Improved RCM production by 40% for all production tasks shortening DSO by 15 days
• Revamped Operations Model for Teleradiology resulting in a 20% margin improvement
• Streamlined Software Development tickets backlog to zero savings over 5,000 hours
• Completed 90+ projects focusing on margin improvement and improved customer experience
• Company expert and support for operations excellence activities: KPIs, Goal Setting, Annual Plan

The Director of Continuous Improvement managed the continuous improvement program and drove strategic initiatives for the organization through the Lean Six Sigma GB training. The executive-sponsored initiatives were approximately $4MM. *Position was eliminated due to company acquisition
• Mentored and trained 24 Green Belts
• Conducted Lean Six Sigma Green Belt Training Lean Program

PROMOTED to this position: The Director of Lean led a team of process improvement managers. This role was heavily involved in building a new Lean organization for the company. In addition, this role consisted of management of the strategic pipeline, and financial plans, maintaining a budget, system enhancements, training modules (online), and establishing a new financial system to track benefits.
• Achieved team milestone of $100M in YOY savings
• Organizational Turnaround in the Lean Department
• Launched an online training module for Lean Six Sigma Green Belts
• Conducted champion training for key executives
• Monthly C-Suite report and CFO 1:1 meetings
• Most Frequently Used Systems: SAP, Microstrategy, JIRA, Tableau
• Networked with business units and presidents

Responsible for driving continuous improvement programs at the site level for two manufacturing plants. This involved P&L analysis, discoveries, capital projects, lean activities, continuous improvement program cadence, cost reductions, and production line capital improvement projects.
• Rolled out MOS continuous improvement program to a new plant
• Updated SOP and posted new hour-by-hour boards

Collaborated with key suppliers, freight carriers, and customers to improve supply chain quality. Responsible for quality defects, inventory accuracy, and customer relations, and maintained ISO 9001/ISO 14001 certification requirements. I managed a team of 5 quality team members and 100 associates. *Certified Lean Six Sigma Black Belt (2008)
• 20% reduction in customer claims YOY
• $150K Savings YOY
• >99% inventory accuracy
Lead Supervisor
Led the safety, quality, and productivity of a team of 20 associates. During 2008, received my Lean Six Sigma Black and began completing projects. Led multiple teams to improve performance, which contributed to the company's "Gold Medal". In addition, in 2009 led a team to implement ISO 14001 for the supply chain network (ISO 14001 Internal Auditor).
• Led 5 Receiving Kaizen events
• Order Picking Time: 40% improvement
• 60% reduction in downtime between orders