• Vision setting: Led vision setting for Advisory Board, developing governance model, and supporting Executive Director in board meeting design, resulting in streamlined operations and improved decision-making

• Stakeholder Influence: Headed supply chain programs' strategy and operations, influencing stakeholder program usage to create gross margin lift up to ~1.5 ppt
• Team Leadership: Supervised 3-member team, managing program operations and fostering professional development to improve performance
• Cross-Functional Collaboration: Initiated partnership with stakeholders and Product Management to develop tool enhancements to simplify program operations, boosting supply chain program usage from 10% to 30%+ of sales
• Strategy Development: Consulted on $225M marketplace franchise partnership, enhancing product replenishment accuracy through use of sales trend-driven supply chain program solution
• Workflow Enhancement: Spearheaded data management tool and workflow enhancement, improving data integrity by ~10% while reducing duplication and ensuring data completeness through database automation

• Process Evaluation & Creation: Discovered opportunities for embedding customer feedback throughout product development lifecycle
● Enhanced voice of the customer program, evaluating existing program in partnership with (product marketing and management, sales) to determine strategic and operational optimization opportunities
● Created strategy and processes for increasing real-time customer feedback throughout product development lifecycle milestones to drive product adoption rates
• Tool Development and Implementation: Reduced duplicative customer feedback tools 67% by establishing global Salesforce tool as official customer feedback and product request tool, including onboarding 100+ internal team members onto new tool

• Stakeholder Alignment & Influence: Managed merchandising insights programs, collaborating with key stakeholders (Merchandising, Production, Inventory Planning, etc.) to develop and execute project strategies to address key business questions. Understanding and representing the voice of the customer, influencing Merchandising decision-making to enable gross margin lift of up to ~3 ppt
• Program Management/Data Analysis: Led planning, execution, and successful delivery of 30+ concurrent insights projects quarterly for $8B business, managing 4-member team in operations and data analysis
• Vendor Relationship Management: Expanded scope to manage SaaS vendor relationship, partnering with account and product management teams to identify product enhancement opportunities and driving

• Program Strategy Design & Implementation: Designed and embedded program strategy and framework in the product-to-market process, developing program business use cases, processes, timelines, and data analysis interpretation recommendations
• Program Scaling: Designed annual merchandising insights program strategy and roadmap to inform key merchandising opportunities, expanding insights conducted by 10% annually to address stakeholder priorities
• Process Design Enhancements/Improvements: Delivered 30% time savings by identifying process efficiency opportunities and driving continuous program process improvements in partnership with vendor and cross-functional teams
• Business Case Development: Expanded program globally, by developing business case for and developing and implementing program strategy and operations for Old Navy China and influencing adoption by EVP/GM, China

• Marketing Development: Developed B2B sales marketing materials, based on SaaS industry trend research to reach target audience

• Opportunity Identification: Discovered key and untapped product strategy opportunities by orchestrating competitive landscape assessment and SWOT analysis
• Partnership Development: Grew customer base 400% through cross-promotional marketing campaigns with product partners; partnerships established through product partnership strategy creation

• Operations Assessment: Decreased process redundancies by 15% and increased efficiency by evaluating global accounting operations and identifying and recommending improvements
• Mentorship/Coaching: Mentored 5 interns and associates, shaping and developing while managing daily operations to strengthen talent bench, including intern selection for full-time position