• Supports business owners uplevel their teams and scale their business through strategic planning and
operational development.
• Change Management – supported multiple clients through leadership transitions to revamp company culture and ensure continuity of daily processes through transition.
• Strategic planning – facilitated weekly to annual leadership planning sessions to roadmap business growth
• Process rejuvenation/development – identifies process chokepoints, holes, and redundancies to streamline overall operational workflow

• Leads a portfolio of payer, employer, clinical partners for all client related needs, operationally and strategically.
• Works cross-functionally to identify qualitative and quantitative trends to drive overall client success.
• Manage client issues and escalations, collaborating with partner teams across the organization.
• Serve as the voice of the client/patient internally through the development of new workflows and outreach efforts.

• Oversaw day to day operations for 11 corporate locations across North and South Carolina and Texas.
• Developed, hired personnel, and oversaw operations for 12 franchise markets totaling 62 locations through the eastern United States.
• Initiated and restructured the primary regenerative medicine training program for Medical Assistants across the
country.

• Oversaw all operations for a 3 dentist, 2 location tech-savvy, patient-first dental practice
• Developed and oversaw all marketing strategies to maintain and increase practice volume
• Revamped all daily and monthly reporting tools to improve clarity of practice success. Increased recall
appointments from 39% to 84%.
• Implemented and trained staff on Dental Intel analytics software to use data for daily workflow improvement.

South Park Location
• Opened and managed a multi, orthopedic sub-specialty office of 46 traveling providers.
• Hired and coached a support team of 17 for daily practice operations
• Lead multiple teams responsible for company wide culture rejuvenation initiatives.
• Through culture rejuvenation, led the Training and Development team to restructure and optimize training tactics to be effective across 70+ locations and 6500+ employees.
● • Served as a mentor to new Practice Administrators
• As of August 2018, oversaw South Park location Sports Medicine, Shoulder and Elbow center
Sports Medicine, Shoulder, and Elbow Center
• Oversaw day to day operations for a 15 provider group comprised of 8 physicians and 7 physician assistants
• Oversaw and coached 72 person staff across both locations.

• Managed six provider, hospital owned rheumatology practice with patient visits per day. Practice attributes include in house lab and infusion therapy suite
• Responsible for 15 million dollar annual budget
• Initiated process improvement tactics to utilize resources in hospital pharmacy to improve efficiency in infusion suite
• Oversaw Epic electronic healthcare record implementation
• On-boarded two physicians and a physician's assistant, doubling the size of the practice

• Assisted in on-boarding of four neurosurgeons, two pain management specialists and over thirty additional staff members in the creation of a new neurological service line
• Implemented data integration technology through Epion Health to help reduce patient paperwork and improve the efficiency of patient visits
• Responsible for revenue cycle processes and patient access
• Responsible for physician outreach to increase and maintain referral base
• Managed twenty-six person staff responsible for call center and patient registration and check-out across four office locations. Staff has approximately daily patient interactions