Functional Skills

Change Management / Org Design
Business Planning
CRM Selection / Implementation
Customer Experience
Training and Coaching

Software Skills

Salesforce
Hubspot
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Office
SurveyMonkey

Certifications

CMSChange Management Specialist
FDLicensed Funeral Director

Sector Experience

Business Services
Consumer Goods
Financial Services
Healthcare

Experience

Funeral Directors Life Insurance Company Corporate Strategy & Development
Learning and Development Trainer
8/2015 - Present
• Build strong partnerships with FDLIC and inspire others toward a future vision for our profession’s and
maintaining collaborative relationships with Mortuary Schools and other service oriented organizations.
• Develop, host, present and teach continued educational courses including business ethics and consumer protection laws designed to accomplish company mission and meet internal as well as external client needs through in-person and Zoom webinar meetings.
Service Corp. International Sales
Sales/Account Manager
9/2013 - 8/2015
Initiate, lead, engage and guide sales and marketing teams to achieve sales goals, objectives and quotas through direct sales, event marketing and educational seminars.
Recruit, onboard, train and develop sales advisors to reach their personal and company sales goals and objectives. Proficient use of Salesforce.
SPJST Fraternal Life Insurance Company Marketing
Marketing/Business Development Manager
7/2011 - 9/2013
Advise the Vice President of Sales and Marketing with special project assignments for the fraternal membership organization. Manage and coordinate marketing, advertising and promotional materials and activities. Conduct market research to determine market requirements for existing and future products. Analyze customer research, current market conditions and competitor information.
Strickland Services Management Consulting
President
3/1997 - 7/2011
President of a self-started enterprise providing products and professional services, life insurance, strategic leadership, operational and change management consulting. Over 25 years of leadership/management experience in business operations, marketing campaigns, merchandising solutions, sales operations, business development, human resource solutions, client service relations, corporate liaison, transitional leadership, training/development platforms, public and community relationship building.