Functional Skills

Customer Service
Marketing Operations
Project Management
Communications
Marketing Automation
Sales Enablement
Supplier Relationship Management
Digital Marketing / Advertising
Market Access Strategy
Data Modeling

Software Skills

Marketo
Salesforce
Salesforce Pardot
Hubspot
WordPress
Microsoft Excel
Google Docs
G Suite

Sector Experience

Consumer Goods
Industrials
Life Sciences & Pharma
Manufacturing
Technology

Experience

Tiffany Otten Consulting, LLC Marketing
Owner & GM, Principal Consultant, Fractional Chief Marketing Officer Services
6/2014 - Present
• Chief strategist to optimize the entire revenue cycle from first brand touch to customer growth for clients;
• Fractional executive (VP, CMO) for key clients;
• Create lead scoring and prioritization models, including implementation in Marketing Automation Platforms, Salesforce/CRMs, Audits, ABM strategy, etc.
• Develop strategies for brand penetration, messaging, content development, nurture, inbound and outbound campaigns, ABM, thought leadership, persona development, event management and more;
• Strategic Project Management for implementations, integrations, website launches, etc.
• Candidate and vendor search, interviewing and selection on behalf of clients;
• White-listed resource for agencies like Inbox Army, Thought Capital, and more;
• Alignment of clients' teams, internally and with other functional departments; often managing clients' in-house marketing teams;
• Full-service technical and creative team of 35-50 individual contributors and strategists.

Spear Marketing Group Marketing
Group Account Director, Lead Scoring SME, Client Strategy Lead
2/2021 - 11/2021
Interim Paid Media Director, DEIB Committee Leader
Spear Marketing Group, Remote, US February 2021-November 2021
● • Manage team of direct report Account Managers & their accounts; manage Digital Media Managers on all accounts; support entire Account Services team on client strategy and growth;
• Create & drive client strategy for all revenue points, including Marketing Operations (MOPS), Account-Based Marketing (ABM), Lead Scoring & Prioritization Schemas, Go-To-Market (GTM), technology stack & implementation, full-funnel campaigns, sales/marketing teams alignment, Paid/Earned/Owned/Shared (PESO), sales enablement & customer retention & growth;
• As the Lead Scoring SME, designed the lead scoring model for Tier 1 clients including a "Top 10 Globally Most Recognized Brand";
• All clients have seen increase in pipeline since implementing our programs;
• Increased my retainer billables by 659% in four months and retained throughout tenure;
• Responsible for budget, headcount, hiri

AcquireB2B, INC. Marketing
Account Director; Operations Director
12/2011 - 6/2014
• Oversee all client strategy and execution for Marketing Automation, Web Development, ad campaigns, and other digital marketing projects for clients
• Client onboarding, pricing, resource allocation & traffic management
• Direct management of all production and account management teams
• Develop engagement & project plans, payroll, new client development & client retention.
● EXPERIENCE – PRIVATE CONSULTING & SALES
● Consultant

Bluebeam Software Sales
Executive Account Manager
5/2010 - 9/2010
• Develop sales methodology for mid- to major- level accounts and path to promotion for team;
• Analyzed existing procedures, created Customer Relationship Management (CRM) Software Criteria, and evaluated vendors. Resulted in custom-development of CRM solution in-house.

GlobalSpec, Inc. Sales
Senior New Market Development Representative, SalesLogix (CRM) Trainer
10/2005 - 3/2010
Industrial Ad Network SME GlobalSpec, Inc. – Troy, NY October 2005 - March 2010
● • Ranked 3rd of 120+ sales reps in 2008; highest rank of my tenure level; averaged 163% to quota.
• 2009 goal of Mid-Major Account Ratio 1:5; 2008 and 2009 ratio was 1:4 in a team average of 1:12;
• Create, sell & implement a wide variety of marketing product combinations to non-traditional (i.e. new markets) advertisers targeting the engineering, high-tech, and industrial space;
• Clients include software companies (Infor, Epicor, Rockwell Software, HighJump, Fullscope, etc.), universities/certification programs, trade associations and trade show producers;

Computer Education Services Corporation Sales
Account Executive
8/2005 - 10/2005
• Create & sell Information Technology training programs to local businesses. August 2005 – October 2005

New Horizons Computer Learning Center Sales
Enterprise Account Executive, VP of Business Relations
5/2005 - 7/2005
• Create & sell Information Technology training programs to Enterprise Level accounts
• Company seat on Tech Valley Executive Council

McLaughlin & Mason, LTD DBA Curves Start-Up
Assistant Manager, Training Director, Sales and Marketing
6/2004 - 1/2005
• Assistant Manager of two facilities for all operations: personal training, daily banking, member relations, community relations, corporate communications and reporting, and efficiency management.

triVIN, Inc. Sales
New York State Sales Manager
3/2004 - 6/2004
• Responsible for all sales and training for New York State automobile dealers on registration software.

IKON Office Solutions: Business Information Systems Legal
Account Executive, Legal Specialist
4/2003 - 8/2003
• Position created to verticalize the Legal Marketplace and introduce IKON's products and services to this new domain. Sold directly & team-sold with Senior Account Executives to Law Firms;