Functional Skills
Change Management / Org Design
Business Planning
Customer Experience
Program Management
Competitive Landscaping
Software Skills
Microsoft Office
PowerBI
Hubspot
Salesforce
GoDaddy
Google Sheets
Certifications
LITLLean IT Leadership
Sector Experience
Business Services
Manufacturing
Social & Public Sector
Technology
Telecom
Languages
Spanish
Fortune 500
Experience
Globulus
Management Consulting
COO
4/2014 - Present
Co Founder and lead to Operations of a Boutique Consulting Firm focused on Customer Experience, Employee Development, Strategic Direction, Process Improvement (LEAN), Market Planning and Information Technology Management for companies of 20 employees to tens of thousands of employees.
AT&T
Operations
Vice President
1/1982 - 12/2013
International Development-Leadership, Led 6 Start-Up Companies, Led 3 Projects valued over $2B each, Created first Customer Experience Team for new product Development. Led teams over 3500 employees, Call Center Operations, Operational interface to IT for projects over $300M, Created and Managed Sales/Marketing Plans for more than $1B in revenue.