Management Consulting practice for domestic and international Startups and Small businesses specialized in Strategy Building, Process Re-engineering, Operations Tactical Execution, and Data Decisioning. From short assignments to the undertaking of Full-Time roles and functions at startups, the portfolio includes foreign banks, early-stage startups, and founders in the ideation stage in sectors such as fintech, payments technology, micromobility technology, ghost kitchens, delivery service platfo

A team of 20+ in the US expanding into India, Payments Operations designs the pricing strategy and executes processing rates for payments transactions going through the Toast POS System. Through both a Flat rate and Interchange plus pricing models, we collaborate with Sales in negotiating pricing for transactions originated through Visa, Mastercard Discover, and American Express in the US. This covers clients in both the Small Medium Business Segment (SMB) single and multi unit operators and Middle Market Enterprise. The team is also the Strategic Execution Arm for large companywide strategic growth initiatives related to the entire platform liaising with Sales, Finance, Marketing, Product, Engineering, and Customer Success. Tools proficiently used: Salesforce, Jira, Google Suite, Excel, HEX, Looker, Auditboard, Workboard
Crafted the Artificial Intelligence (AI) Framework for Payments Operations use cases and tools to derive operational efficiencies from the adoption of these technolog

Banking Infrastructure Operations supports business units through efforts in KYC Onboarding, Process Improvement, Account Support, Automation, Vendor Management, Business Continuity and Project Management ensuring operational excellence for the platform intersecting technology, compliance, engineering, regulatory compliance, legal, product, risk, payments, customer success, and fraud through a 50+ person operation in the US and India. This area also directly relationship manages Novo’s sponsor/partner bank relationship
Led the development of a strategy to build a network of fintech bank partners for deposits, lending, and other financial services resulting in a short list of bank candidates
Oversaw the revamp of the entire KYC Onboarding process improvement including the implementation of a new vendor stack with a new fraud mitigation provider resulting in the mitigation of millions of dollars in losses and higher quality client
Lead the loan forgiveness efforts and guarantee submiss

Chief Executive for the State of Florida leading a team of over 50 full time and contingent employees responsible for the operational execution and expansion of micromobility transportation into cities and municipalities throughout the State including scooters and bikes. Crafted the strategy, prioritized tactics, and led team in execution through rigorous data analysis and collaboration. In charge of government relations including negotiating with mayors, city commissioners and their staff, busi

Drove forward the strategy for the adoption of emerging digital payment technologies by leading Country Level relationship management with issuing and acquiring local regional and global banks, credit unions, merchants, processors, regulators, government entities, and industry disruptors. Leader of the Salesforce sales planning, operations, KYC/AML compliance, and country level strategy cross-functional team covering key verticals instrumental to the growth of the payments business. Managed P&L

Managed a team of Operations Managers covering seven major jurisdictions - Jamaica, Trinidad and Tobago, Haiti, Puerto Rico, Panama, St Kitts and Nevis, and Belize - and over 50 clients in Latin America and the Caribbean ensuring the operational, project, service, and implementation depth and breadth of Visa’s Payments Technology and Digital Payments Agenda was delivered to new and existing clients

Responsible for Global Financial Institutions, Capital Markets, and Business Development for emerging markets