• Led Agile teams in enhancing and maintaining Pega 8.4 Sales and Service Automation Application with integrations of Avaya, MDM, and other connectors and services by JMS, SOAP, REST.
• Performed comprehensive root cause analysis using various tools, including Splunk logs, Oracle SQL Database, tracer, clipboard, Live-UI, performance tools, and PEGA Dev Studio, to swiftly implement effective resolutions, leading to business requirements.
• Managed cross-functional collaboration to upgrade Linux servers, ensuring a smooth transition and minimal downtime.
• Implemented high-quality PEGA application defect fixes, enhancing flow actions, SLAs, agents, activities, UI, reports, and securities.

• Supported Pega Application for Client CSAA IG and earned Pega Certified System Architect certification through self-training.
• Demonstrated effective project management by providing updates on progress, setting goals, and tracking achievements.

• Designed business processes, workflows, and approval processes to streamline operations and enhance efficiency.
• Collaborated with UI developers to create compelling front-end pages, integrating Zoho CRM data into WordPress using PHP, Postman, JSON, and REST APIs.
• Applied Agile methodology to manage Zoho CRM, Zoho One Suite and web development projects, ensuring efficient task management and successful project outcomes.