* Drove strategic process improvements across Okta's product operations, collaborating with product, engineering, design, launch ops, go-to-market, and developer support teams to optimize workflows and enhance organizational effectiveness.

* Led cross-enterprise Product Development Lifecycle (PDLC) gap analysis exposing critical knowledge silos; created first-ever map detailing release differences depending on code type (monolith vs. microservice) and launch tier; reduced technical onboarding from 2 years to days; elevated found security vulnerabilities to executive leadership.

* Mobilized 30+ Product Managers and resolved 70% of 300+ backlogged customer-facing tickets in a single 'Fix-it' day by creating and leading a gamified team-building competition; built an excel model enabling PMs to simultaneously reassign and resolve tickets while preserving data integrity; secured prize funding; effort received top recognition.

* Spearheaded C-Suite-sponsored organizational initiatives and scaled PeopleOps through hypergrowth (Series B to IPO, 350 to ~1,000 employees in 2 years); drove operational excellence through data-driven analysis and scalable solutions.

* Drove a CEO-sponsored gap analysis for early COVID office re-entry resulting in unexpected global initiatives, policy changes, and the creation of ‘Z’ University.

* Architected and launched enterprise-wide knowledge management portal, achieving 90% adoption within 30 days.

* Led change management and internal crisis communication strategy during 75% market decline and 4 global RIFs.

* Produced weekly All Hands meetings for ~1K employees, aligning content with company strategy.

* Managed covert cross-functional team through IPO, orchestrating internal communications strategy while ensuring zero confidentiality breaches.

* Led successful implementation of complex Workday-Unum integration surpassing in months what 5 people over 2 years could not achieve; identified and addressed critical policy gaps through stakeholder collaboration

* Transformed immigration program through systematic process redesign; developed data-driven 5-year projection model providing unprecedented $800K+ cost visibility to Legal/Finance and resolved backlog of 28 Green Card cases.

* Designed and implemented scalable performance management and compensation planning framework with DEI best practices; led end-to-end process including manager training, 360 reviews, promotions, and calibrations.

* Led organizational design and talent strategy initiatives while ensuring HR compliance through strategic PEO partnership.

* Transformed hiring practices through process redesign; implemented DEI-focused framework leveraging behavioral science to reduce bias and enhance decision-making efficiency; standardized talent programs for scalability.

* Reimagined and implemented scalable talent management ecosystem encompassing recruiting, professional development, performance management, internship programming, onboarding, training, and offboarding; embedded DEI best practices throughout program design.

* Developed and executed talent strategies aligned with client project forecasts and employee churn rates.

* Orchestrated teams of 25+ top tier consultants in recruiting and new hire training endeavors.

* Led large-scale organizational initiatives including think tank summits featuring 15+ prominent experts; managed complex stakeholder relationships and $500K budget while delivering under budget with zero operational issues.

* Architected and implemented enterprise-wide operational infrastructure as founding operations hire; managed full finance stack for $12M revenue business including accounting, taxes, A/P, A/R, and benefits administration.

* Led cross-functional ISO 27001 certification initiative enabling strategic partnership with global banking institution; drove stakeholder alignment between IT security, infrastructure teams, and executive leadership.

* Designed and implemented scalable HR infrastructure and talent management frameworks from ground up; established foundational processes for benefits, compliance, and employee lifecycle management.

* Revolutionized client onboarding through custom technical solution, reducing timeline by 90% (3 weeks to 3 days) while decreasing hardware costs by 60% compared to vendor proposals.

* Led $1M+ lab program pairing MBA teams with Fortune 500 clients.

* Orchestrated end-to-end operations for 14-person global consulting team working across UK and 3 Middle East countries including international visas, travel, accommodations, workspace procurement, and secure IT infrastructure while delivering a Sharia-compliant banking solution for a top-tier global bank during 10-week engagement.

* Oversaw a $6M+ budget for 6 Principal Investigators; wrote research grants.

* Managed clinical study with a $1M+ budget and a 178 patient cohort.