I lead Instacart’s NYC business. Responsible for $65M annual P&L, six direct reports and 1,000+ part-time and contract workers. Accountable for market-level operational improvement; maintaining quality of service; meeting demand by hiring labor.

Worked cross-functionally with Logistics team to execute restructuring of Manhattan-specific delivery model; retrained of 200 delivery contractors whose job scope changed dramatically, which resulted in $8 improvement in gross margin per order.

Responsible for driving operational improvement, meeting forecasted labor demand through hiring, managing relationships with retail partners, and maintaining quality metrics. Managed 300+ part-time and contract workers across four warehouse locations.

Tasked with supporting a company-wide growth effort, I developed a market-specific, streamlined hiring strategy to onboard 250+ new part-time employees and contractors over a 6-week period, resulting in a 42% increase in fulfillment capacity.