• Founded boutique consultancy focused on advisory services for strategy diagnostics, strategic planning, program management, and (digital) product strategy for small, mid-market, and large enterprises

• Expertise spans business landscape opportunity assessments, competitive benchmarking, applied AI, digital product delivery, operational improvements, and strategic planning

• Led team of 50 associates chartered with onboarding, maintaining, cleansing, compliance, and publishing a catalog of 3M active items and 1
● product data points that drive over $150B in sales across online and store experiences
• Direct capital, expense portfolio of $14M across platform product management, data quality capabilities, analytics, and governance ops
• Strategy leader for the product data domain in advancing Data Science, AI integration opportunities worth conservatively up to $300M
• Operationally responsible for over 400 projects a year, ranging from data quality to category refresh strategy execution
• Foster working relationships with numerous senior leaders in Product Mgmt, Platforms, IT, Online, Store, Data Science, B2B, etc.

• E-Commerce product management senior leader; directed Personalization, Audience Marketing, SEO, Search Monetization, and the Installation Services online experiences. Drove annual planning of capital investments for these spaces, defining strategic investment plans, estimation of effort, sequencing of work, and stakeholder management. Strategic initiative leader for integrating military service program discounts for the online channel across all device types
• Led product management strategy and delivery for new business startup initiative - Home Depot Design Center (kitchen and bath physical retail showroom concept) – homedepot.com/designcenter
• Directed strategy, analytics, and digital experience roadmap for online, in-store, and in-showroom customer experiences
• Enabled over 11
● appointments, over $35M in its first fiscal year, and a product experience that supports $4B at scale
• Managed $5M+ in capital for the digital product portfolio over 2 years, supporting two physic

• Owned strategic planning and analysis for homedepot.com's $90M sales & customer service group, leading a team of 15 associates
• Directed teams in developing long-range strategic plans, business cases, and driving end-to-end program management initiatives
• Conducted strategic opportunity assessment for the organization, surveying capabilities vs. benchmarks across 25 distinct business areas
• Rationalized expansion and optimization of online chat lines of business, garnering 20% increase in chat-related sales under my guidance
• Directed contact center strategic initiative to roll out mobile web chat and SMS customer support capabilities across 3 locations
• Directed ongoing business insights and data analytics activities for the organization
• Led preparation and development for all executive-level presentations for the Online Customer Ops team, e.g., USRL

• Strategic planning manager for DesignConnect, a $22M revenue-generating virtual kitchen / bath remodel sales support center
• P&L accountability on $2M in expense; grew sales from $6M to $22M over four years without increasing expense
• Directed all technology improvements for the team as well as several pilot initiatives aimed at proving go-to-market capabilities at scale
• Launched successful in-home kitchen remodel consultation pilot, yielding a net sales per lead issued beat to benchmarks of 6x
• Pitched business case to extend remote kitchen design support to online channel; realized +$1
● in incremental top line revenue
• Prepared and delivered monthly business reviews with department Vice President; supported VP in executive presentation preparedness

• Drove requirements for Home Depot's MDM (Stibo STEP) and HomeDepotLink, a platform that now onboards all product suppliers
• Directed data migration and certification efforts to move all 100K homedepot.com legacy item data to the new MDM platform
• Launched data strategy for online item relationships, e.g., Super SKU, and cross-merchandising, leveraging Home Depot's MDM
• Directed item onboarding process that digitized 150K+ special order items (supporting $1
● in sales), eliminating 2M store faxes annually
• Delivered item data management system and process that facilitates sourcing and internal consumption of import vendor item data
• Led delivery of new selling system (myCD) for the $1
● highly configurable special order categories, managing 3rd party (WTS Paradigm)
• Led program to reduce merchandising risk exposure, rationalizing account access down from 1600 to 400 for merchandising systems
• Developed end-to-end business process and system that allows 2K stores to sub

• Defense Client: Release planning manager for a product lifecycle management system deployment (PTC Windchill PLM)
• Telecom Client: Managed business requirements gathering efforts, interfacing with functional teams and client's senior leadership in a multi-year, multiple release program aimed at transforming the client's selling platforms. Responsible for managing the business requirements quality governance process for all functional teams
• Telecom Client: Member of a team that implemented a Service Oriented Architecture (SOA) and developed reusable code assets and tools leveraged by the client's common business service development teams. Duties included contributing code, performing code reviews, drafting detailed design documentation, and leading integration and performance testing efforts

• Engaged as consultant to deliver strategy for migrating all web applications to a standard platform and establishing true development, QA, and production environments for these applications
• Managed multiple web application implementations