Functional Skills

Project Management
Service Management
Data Migration
Supplier Relationship Management
Sales and Operations Planning (S&OP)
Leadership Development
User Acceptance Testing
Business Process Outsourcing
IT Service Management
Systems Integration
CRM Selection / Implementation
Data Analysis
Data Management
Software Implementation
Systems Analysis

Software Skills

Salesforce
Microsoft Visio
Integration testing
MATLAB
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Miro
nCino
Salesforce Integration
Salesforce Sales Cloud
Salesforce Service Cloud
Smartsheet
SQL
SublimeText

Certifications

Salesforce Administrator
Salesforce Field Service Lightning Consultant
Salesforce Platform App Builder
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant

Sector Experience

Business Services
Energy
Financial Services
Life Sciences & Pharma
Social & Public Sector

Notable Clients

AmerisourceBergen
Consolidated Edison
Discover Financial Services
Exelon
Southwest Airlines

Experience

Self Other
PLANNED CAREER BREAK
7/2021 - Present
• Took intentional time off after buy-out windfall to recharge and take care of elderly family member
• Maintaining SFDC certifications while staying plugged into current business trends and significant cultural moments
• Spent 8 months travelling the world through 20 countries with my wife as a last hurrah before settling down to start a family
• Highlights: Cherry blossom festival in Japan, day trip through Jerusalem, Nile cruise in Egypt, 3 week road-trip though Britain, and Galapagos wild life
West Monroe Partners Management Consulting
Senior Consultant
9/2014 - 7/2021
Conducted over 20 end to end Salesforce implementations from clients ranging from Fortune 100 pharmaceutical companies to local non-profits. I worked directly with stake holders to understand their business needs, translate into an approved design, as well as built, trained and deployed the new systems for my clients.