Functional Skills
Operational Efficiency
Program Management
Business Analysis
Clinical Operations
CRM Selection / Implementation
Digital Care Delivery Model
Innovation Management
Operating Model Design
Operational Transformation
Strategy Development
Communications
Customer Experience
Leadership Development
Operations Management
Sales and Operations Planning (S&OP)
Software Skills
Epic EMR
Tableau
Microsoft Office
Google Sheets
Google Surveys
Sector Experience
Business Services
Healthcare
Life Sciences & Pharma
Technology
Experience
Frost & Sullivan
Research
Global Digital Health Director
2/2020 - 4/2021
(Digital Health Strategy, Research, Growth Strategy, M&A Support, Strategic Program Mgmt Practice areas covered included Healthcare IT (Cybersecurity, AI/ML, Interop, Advanced Analytics, etc.), Healthcare Applications (RCM, CDSS, Pop Health, etc) and Healthcare Delivery (Consumerism, Virtual Care including Telehealth, RPM, DTx and Patient Engagement Management).
St. George’s University
Corporate Strategy & Development
Chief of Staff, Office of CEO
3/2016 - 10/2017
(Enterprise Strategy, Strategic Program Management, Corporate Development)
In 2014, Altas Partners, a private equity firm, invested in SGU to support continued expansion and enhanced services for its students. With investment, significant change in both leadership and strategy has occurred, including the introduction of a “Chief of Staff” role, which serves
In 2014, Altas Partners, a private equity firm, invested in SGU to support continued expansion and enhanced services for its students. With investment, significant change in both leadership and strategy has occurred, including the introduction of a “Chief of Staff” role, which serves
Cleveland Clinic (Abu Dhabi)
Operations
Director, Access to Care
1/2013 - 9/2015
(Provider Contact Center Strategy & Enterprise Program Management)
A greenfield hospital, and one of the most ambitious healthcare startups in history to be activated, selected to develop and oversee the stand up and subsequent operations of the primary point of access to Cleveland Clinic Abu Dhabi's (CCAD’s) services post strategy development in 2011.
With a mission to uphold our core values of patient centered care and patient experience, the Contact Center supports CCAD to provide
A greenfield hospital, and one of the most ambitious healthcare startups in history to be activated, selected to develop and oversee the stand up and subsequent operations of the primary point of access to Cleveland Clinic Abu Dhabi's (CCAD’s) services post strategy development in 2011.
With a mission to uphold our core values of patient centered care and patient experience, the Contact Center supports CCAD to provide
Strategy&
Management Consulting
Senior Associate
8/2008 - 11/2011
Payer Optimization, Consumerism, Access to Care, Ambulatory Operations, CRM and Patient Experience)
Led teams with focus on strategy and operations projects for clients across industries with focus on Healthcare Strategy and Operations improvement. Responsible for crafting innovative strategies based on in-depth analysis of customer and client needs. Forged and developed relationships with client executive stakeholders. Prepared and presented solution
Led teams with focus on strategy and operations projects for clients across industries with focus on Healthcare Strategy and Operations improvement. Responsible for crafting innovative strategies based on in-depth analysis of customer and client needs. Forged and developed relationships with client executive stakeholders. Prepared and presented solution