Initially recruited to lead the 5-member team of Revenue Cycle Improvement consultants overseeing a budget of $1M while partnering with internal business partners and third-party vendors to lead strategic initiatives across Systems’ revenue cycle to increase revenue, optimize costs, and enhance patient experience. Responsibilities include contract negotiations, scoping, initiation, planning, execution, monitoring, and closing. Designed and launched an innovative project management office (PMO), which delivered projects spanning vendor vetting, new technology implementation, Epic integration, and process optimization, achieving the deliverables and results below. Projects have delivered $150M in new revenue over the last 24 months since tracking began.
• Generated $42M in additional revenue in FY24 by implementing a third-party vendor solution to identify medical coding opportunities and insurance underpayments.
• Implemented AI-enhanced physician-led medical chart review vendor servic

Rose through the ranks, assuming a key senior management role leading an 8-member team, directing budget and account management, implementation, analytics, and independent sales for a $70M revenue-generating customer base while serving as a pivotal member of eRx Network’s Executive Leadership Team.
• Established a profitability-producing PMO and led the Client Relations organization, leveraging PMI best practices, research, analytics, and cross-functional collaboration to streamline and expedite client implementations of eRx Network’s solutions, accelerating the go-to-market (GTM) process.
• Drove actionable insights and enterprise optimization, contributing SME advisory to Account Management Playbook, Supplemental Sales Contracting process, Production Incident Process, and Implementation Project tools for enterprise-wide dashboard and milestone tracking.
• Realized $212K cost savings after assuming internal ownership of product implementation function from an outside vendor, which i

Led and mentored a high-performing 15-member team while managing and growing national accounts, leveraging data-driven analyses and strategies to drive revenue and profitability.
• Built a goal-surpassing team that forged sustainable quality relationships with 70+ clients via customer-centric service and cultivation of a culture rooted in respect, diversity, equity, and inclusion (DEI), which fostered team unity and motivation to exceed stakeholder expectations.
• Attained a 71% increase in Net Promoter Score (NPS) from 24 to 41.38, and consistently outpaced company-wide averages year-over-year via policies and standard operating procedures (SOPs), driving best-in-class customer service, marketing, and account management practices.
• Contributed to the 2017 creation of a new company, eRx Network, serving as an integral member of the cross-functional Diligence Team coordinating the successful eRx Network/Blackstone private equity spin-off.

Led and mentored a high-performing 15-member team while managing and growing national accounts, leveraging data-driven analyses and strategies to drive revenue and profitability.
• Built a goal-surpassing team that forged sustainable quality relationships with 70+ clients via customer-centric service and cultivation of a culture rooted in respect, diversity, equity, and inclusion (DEI), which fostered team unity and motivation to exceed stakeholder expectations.
• Attained a 71% increase in Net Promoter Score (NPS) from 24 to 41.38, and consistently outpaced company-wide averages year-over-year via policies and standard operating procedures (SOPs), driving best-in-class customer service, marketing, and account management practices.
• Contributed to the 2017 creation of a new company, eRx Network, serving as an integral member of the cross-functional Diligence Team coordinating the successful eRx Network/Blackstone private equity spin-off.

PROGRAM MANAGER/ SENIOR PROJECT MANAGER/ PROJECT MANAGER: 2007 – 2012. Promoted to progressive leadership roles via four promotions within six years. Developed and deployed FinThrive’s Enterprise-wide Revenue Cycle Solutions for complex, multi-facility healthcare systems nationwide.
• Expedited contract manager software product implementation by 22% from 10.5 to 8.6 months via Lean and Kaizen methodologies.
• Lowered install durations by 61% for FinThrive’s Medicare RAC tracking product solutions, devising an innovative implementation strategy.

SENIOR ACCOUNT MANAGER/ ACCOUNT MANAGER: 2006 – 2007. Managed project teams while cultivating client relationships and driving revenue and profitability via FinThrive’s Hospital and Physician Contract Management, Patient Estimate, and Accounting SaaS tools.
• Delivered large-scale SaaS solutions on time and on budget to providers despite complex challenges.

Worked on-site as a Process Consultant in hospital business offices and front end departments. Engagements were nation-wide and lasted 6-12 months. Areas of focus included Financial Counseling, Medicare, Vendor Management, and Self Pay.
•Project scope included discovery, the creation and deployment of best practice methodologies, KPI monitoring and comprehensive documentation to ensure on-going results post go-live.
• Decreased high-risk self-pay agings by 30% through design and implementation of operations for 8-member Self Pay Collections Unit at a multi-facility acute care health system in New Mexico.
• Created and conducted vendor collection tracking which increased vendors’ quality review scores 400% over course of a 5-month project, decreased accounts receivables and increased collection rates.
• Improved collection strategies and account management practices for client’s 6 outsourcing vendors and focused intently on account aging’s, denial rates, quality of collection and time