Building company's 5 year corporate strategy
Maximizing customer retention and optimizing customer acquisition channels
Led technology transformation projects (ONCORE, Docuvity, ERP, etc.)
Training, resource development and stakeholder communication

Shaped mission, vision, core values & optimized business processes
Research and analyze 50 companies, developed pricing structures
Qualitative research to gauge consumer responses
Created prices advantage (20% less) to penetrate market
Research, development & deployment of 2 new category products
100% Increased revenues in first 6 months by, increasing customer base by 20%
Needs analysis & vendor selection for new technology to improve efficiency

Process re-engineering(automation, waste-elimination & centralization)
Recommended strategic solutions based on customer escalations analysis

Effective frontline re-structuring (Saved 1800 man-hours per month)
Real-time data analysis to manage ‘people supply chain’ (120 engineers)
Designing & delivering 3 stage training programs for project’s new employees

Managed project stakeholder dependencies by handling project communication
Black-box testing & UAT phase in software-development life cycle (SDLC)
Requirement gathering, allocation of work to engineers in alignment of project
Worked with cross functional teams (business owners, developers, QA, client
facing groups, etc.) to manage the entire project lifecycle