Chief Executive Officer sought my expertise to implement a cloud-based CRM.
• Customized and implemented Podio including process refinement and software development
• Created modules for customer relations management, proposals, accounts receivable, team communication, business processes, data, and content in project management workspaces

Chief People Officer engaged my services to propose a solution to excessive overtime.
• Toured North American facilities identifying areas of non-standard and overlapping work
• Created and presented a custom path to improve role clarity and standardized work by implementing a matrixed organization to help ease the transition to a functional organization

Senior Vice President engaged my services to take advantage of my change management expertise.
• Managed 100+ people in 6 functional areas, while decreasing $15MM budget by more than 15%, expanding the customer base, increasing quality, improving efficiencies, and adding new modalities
• Analyzed departmental breakdowns to create and implement a consolidated functional structure to gain efficiencies and improve the team’s effectiveness
• Increased departmental usage of ServiceNow and MS Suite

PMO Based Projects: Length: 2-10 months | Team sizes: up to 17 (internal and external) | Nature: Process Continuity, Implementation, Data Analysis, SharePoint Design
• Created and led the strategy for provider abrasion analysis including the provider reimbursement, medical policy, prior authorization comparisons and budgetary impacts.
• Led the Finance, Stars, HEDIS, Risk Adjustments, and some of the data exchange tracks.

PMO Based Projects: Length: 2-18 weeks | Team sizes: 2 to 6 | Nature: Customer Support Team, Process Improvement, Cost Savings
• Restructured processes for Contracting, Operations, and Billing to improve invoicing
• Formulated pathway to reduce agent dropped calls
• Launched coaching program to improve supervisor accountability
• Sub-projects: invoicing/billing, reporting, telephony systems, operations, real estate, and security

Chief Human Resources Officer sought my expertise to evaluate the current operating structure, identify areas of inefficiency, and implement solutions for company to save time, money, and people power.
• Engineered HR transformations by implementing ServiceNow that saved $120K annually

PMO Based Projects: Length: 2 weeks to 9 months | Team sizes: up to 16 | Nature: Process Work (Creation, Documentation, Training, Implementation, and Improvement), SharePoint Design / Development
• Streamlined workflows for SuccessFactors and SAP with annual compensation processes
• Facilitated annual global compensation workshops while producing Standard Operating Procedures and Work Instructions, Key Performance Indicators, and Service Level Agreements

Cross-Functional Projects: Length: 1 to 3 months | Team sizes: up to 20 | Methods: SDLC mixed with Agile | Nature: Implementation, Process Improvement, System Enhancement, SharePoint Design / Development | Direct Reports: 4
• Change management leader responsible for identifying, initiating, planning, designing, executing, and monitoring efficiency programs using existing technologies

PMO Based Projects: Length: 3 to 16 months | Team sizes: up to 25 (On and Offshore)
Methods: SDLC, Waterfall, Agile | Nature: Implementation, System Enhancement | Budget: $300K to $2.5M
Adept in the management of $2.5+ million PMO based projects, within an Agile environment, that come in within tight deadlines and budget constraints along with a strong understanding of database technologies, software development, web-based application design, and object-oriented programming.

Approximately 100 employee startup using an Agile environment. Established and managed cost, schedules, and performance of large, highly complex projects. Fully accountable for complex/diverse projects with a high degree of business risk.
* Using Agile methods, implemented cross company operational reporting package to support strategic business activities
* Led call centers negotiations/improvements yielding 18% and 25% cost savings