Sector Experience
Social & Public Sector
Technology
Fortune 500
Experience
Independent Consultant
Start-Up
Consultant
3/2014 - 6/2018
-Analysing data to improve user experience for a gaming app, Remento for Deryv
-Design thinking and social innovation strategy consultation for statup incubators at universities in UAE and India
-Design thinking and social innovation strategy consultation for statup incubators at universities in UAE and India
EMC Inc (now Dell)
Corporate Strategy & Development
Consultant Program Manager
4/2011 - 11/2013
Program manager of new predictive and proactive products and features based on big data analytics for the next generation customer support experience with a revenue generation model. Defined vision, strategy, product roadmap and created user stories in collaboration with UX team. Conducted focus groups for elite customers like Goldman Sachs, Metlife, Nike, Verizon and UBS.
Managed Data Domain's support site; responsible including CRM integration into core EMC's support site post acquisition.
Managed Data Domain's support site; responsible including CRM integration into core EMC's support site post acquisition.
NetApp
Corporate Strategy & Development
Consultant
7/2008 - 3/2011
Defined digital strategy for NetApp's Support Site based on comptetitive analysis, technology trends and customer insights with a comprehensive proposal for front and back end revamp and integration of systems.
Visa
Operations
Analyst
3/2007 - 7/2008
Managed Visa USA's intranet and created plans for integration of Visa USA and other intranets content into one corporate entity post Visa's IPO.
Intel Inc
Operations
Program Manager
5/2000 - 10/2006
Multiple jobs starting as web developer to product and program management improving business processes, managing digital content and data analysis