• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products to fit the customer's needs
• Maintains an awareness of all product knowledge, and current or upcoming promotions
• Contributes to a positive and inclusive work environment

• Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events and store locations.
• Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained.
• Demonstrating a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines.
• Assisting with Fitting Room duties, including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries.

• Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
• Managed returns, refunds, and customer inquiries both in-store and via phone, resolving issues efficiently.
• Processed online order pickups, verifying order accuracy and ensuring timely fulfillment.
• Maintained front-end organization and assisted with merchandising to create a welcoming store environment.
• Collaborated with team members to meet customer service standards and operational goals.