Led the development and execution of product strategies for large banks, resulting in a 79% increase in customer satisfaction and 49% growth in product adoption. Conducted market research and competitive analysis to identify opportunities for product improvement and innovation. Managed the product backlog, priorities. Collaborated with cross-functional teams including engineering, marketing, and operations to define product requirements and ensure successful product launches. Managing RFP and POC processes to onboard and retain demand from client of large and complex deliverables. API Development and Integration
● Designed, developed, and integrated APIs to facilitate seamless communication between various systems and applications. Microservices Architecture
● Implemented microservices architecture to enhance scalability and maintainability of applications. Performance Optimization
● Conducted performance tuning and optimization of APIs, ensuring high efficiency and low latency. Dat

Led AWS based application, Alliance Messaging Hub for Monetary of Singapore participant bank configurations and automated deployments using Linux Bash scripting, enhancing operational efficiency by 30%. Delivered cross-functional presentations to clients. Recognized as a Q3 High Achiever for outstanding delivery of offshore Singapore client solutions. Mentored 20 testers on SWIFT ISO standards, ensuring delivery excellence for Accenture. Collaborate with architecture and development team to design and implement scalable platform solution, resulting in 85
● increase in system adaptability. Responsible for business change management, monitoring, and support of post-live systems. Implement and testing of new SWIFT services Provide Technical support for connectivity and associated operational systems. Timely effective service delivery of SWIFT-related products Configure, integrate, develop SWIFT application Alliance Messaging Hub (AMH), Alliance Gateway.

ISO20022 Migration Roadmap Plan (Roadmap from
● planner. Presenting idea in front of the senior management for SWIFT Application improvement. Benchmarking best practices and implement structures and procedure to manage the Bank's risk. Review and edit requirements, specification, business processes and recommendation related to proposed solutions. Maintain regular contact with project managers, internal and external contractors to finalize the scope, business and technical specification of project and the resulting implementation plans and timelines. ISO 20022 Standard Translation Services and Integration. Validate and translate the customer specification convert technical specification into mapping for the backend product using ETL method. Provide object oriented financials data mapping From and to MT to ISO (MX) and vice versa. One to one / Many to One / Many to many.

SWIFT Global Graduate Programme 2019
Efficient in managing registrations and ensuring seamless operations in both Left Security Officer and Right Security
Officer processes.
Proficient in SWIFTRef administration, ensuring compliance and accurate domain and institution management.
Experienced in online billing updates, critical role management, and resolving KYC related e-ordering errors.
Proficient in Salesforce for sales analysis and SWIFT Identity Management, including user tasks, application access,
registration, and BIC management.
Experienced in customer success, proficient in handling inquiries, and enhancing Knowledge Base for both internal and
external users. Achieved high performance with a KPI of 8.4, managing customer accounts effectively.