• Responsible for all aspects of managing and operating a professional services consulting practice
• Responsible for building and enhancing long term client relationships
• Provide ongoing support for design and implementation of multi-year, Shared Services / HR transformation
projects in a variety of program/project management as well as subject matter expert, advisory, and delivery roles

• Responsible for managing delivery, resources, and financial performance of a variety of organizational transformation, Shared Services operations and Human Capital management projects at a wide range of clients
• Developed and maintained relationships with client management to assess needs, and design/implement solutions
• Led and/or contributed to business development efforts, including proposals, sales calls, and client presentations
• Mentored junior staff on the engagement team and helped them develop by providing necessary direction

• Led organizational assessment/implementation planning efforts for multiple Higher Education clients
• Conducted organizational design interviews and workshops, led benchmarking research, performed analysis, and
developed/presented resulting recommendations to senior client management
• Led change management and training development efforts for ERP update
• Led classification and compensation re-design efforts at multiple public and private Universities
• Managed a range of business development efforts, including proposal teams and marketing material development, developing methodology and intellectual capital, conducting market research, and supporting internal initiatives
• Client interactions included a wide variety of senior level executives with higher education and healthcare
organizations, including large private and public Universities, healthcare systems, and hospital centers

• Managed a broad range of HR operations and Human Capital Management projects, including strategic planning and organizational design, competency development, and HR operations improvement
• Provided day-to-day management of several engagements, contract vehicles, and client relationships with senior level clients representing a diverse group of cross industry clients (i.e. finance, energy, security)
• Led internal business development by managing proposal teams and white paper development
• Facilitated professional development discussions and performance management for several associates

• Led business process re-engineering efforts for several HR organizational transformation efforts, including Shared Services Center operations, staffing process redesign, and organizational structure changes
• Led design and implementation of an organization-wide Leadership Development program for a security client
• Implemented a workforce planning effort and led resource case development for an energy client
• Actively involved in a number of new business development / proposal writing efforts

• Supported Change Management for large scale administrative systems (SAP, Ariba) implementations
• Led communications, process redesign, and training development for a professional services client
• Led business process re-engineering efforts, including requirements gathering, process mapping, gap analysis, future state design, and recommendations development
• Managed development efforts for web-based and instructor-led training courses impacting tens of thousands of
supervisors for a postal and delivery sector client

• Served as an internal consultant to senior management officials supporting organizational workforce planning, recruiting/staffing, position classification, payroll/benefits, ER/LR, and other general HR management needs
• Served as a subject matter expert during development efforts for automated HR systems, including Position
Description Management and Staffing (Resumix) systems
• Assisted in the implementation of large scale organizational Human Capital management programs and initiatives

• Conducted departmental compression and individual job equity studies and analyses, as well as job audits
• Analyzed market trends and benchmarked Hospital Center compensation, benefits and scheduling options