▪Managed and led DevOps, Platform, IT engineers and project teams, while establishing Agile/Kanban methodology and performing stand ups as Scrum Master during sprint and project life cycle.
▪Responsible for procurement and renewals for internal Business applications, systems and hardware, while maintaining a budget
▪Directed strategic initiatives including: establishing an internal IT support portal for internal request, improved business process automation for internal roles, led the migration and consolidation of 3 legacy billing systems to 1 solution for recurring customer payments(Recurly), Organized and planned upgrades of our customer facing production system and servers(OutSystems/AWS), improved overall security within Wodify while ensuring PCI compliance
▪Established a Change Management procedure and policy for internal and customer facing production changes
Ensured that Stakeholders receive detailed timely updates and reports on projects and objectives on a weekly basis.

▪Collaborate with stakeholders, cross-functional teams, consultants, and Vendors to achieve project goals in a timely and effective manner
▪Managed project teams and utilized Agile/Kanban methodology while performing stand ups as Scrum Master during Project life cycle.
▪Key Participate in creating policy and procedure for planning Business Operation Bi-Weekly Sprints and Sprint reviews. While executing on roadmaps for architectural and process change with Business operation teams throughout Vertafore
▪Lead Change Review Meeting for sign off from Key Stakeholders before releasing updates to production systems.
▪Directed strategic initiatives including business process automation, Video Communication System implementation, Customer Support bug escalations to Development teams, while improving security and enabling Single Sign On and Multi Factor Authentication for Vertafore Systems:
● Including: AWS, GitLab, SalesForce, NetSuite, Workday, ServiceNow, Zoom, Pulse Secure VPN, Rally

Work across departments as Subject Matter Expert in SharePoint, NetSuite, ServiceNow, and on Prem servers
▪Project leader for SharePoint Migration Project. Migrating from 2013 on Premise to O365
▪Responsible to maintain, create, update and fix organizations SharePoint Internet, Team Sites,
▪Support our NetSuite Team by Triage/prioritizing and fixing issues, enhancements, writing reports and testing
▪Initiated project plan to update our ServiceNow instance to the latest version
▪Updated and improve our ServiceNow catalog and Forms to better fit company needs when submitting request
▪Ensure that Stakeholders receive detailed timely updates and reports on projects and objectives on a weekly basis. Reporting on overall Project progress, Schedule, Scope, risks, issues, blockers, and outstanding tasks.

Acted as Business Analyst/Project Manager for the entire project life cycle while working with Stakeholders and development teams. Systems included: Company external Site, Matrix, NetSuite, and Bugzilla
▪Implemented new technology for customer while maintaining REcolorado Systems
▪Created an IT Project roadmap for Projects and Updates/Maintenance for 2017
▪Consulted on accusations and purchases of other MLS (Multiple Listing Service) with data analytics
▪Prioritized work for BA/QA & Development teams as Scrum Master in an Agile IT department
▪Reviewed vendors & developers work on defects/enhancements as QA Team Lead.
▪Worked Directly with Developers. Included Documentation and meetings with BA/QA & Development teams
▪Communicate directly with Vendors and Stakeholders on project updates

Worked as liaison between business product owners and development teams
▪Gathered and documented business requirements, support IT, troubleshoot and fix user issues
▪Administer SharePoint Server, Create User Permissions, Passwords, Custom Workflows and Alerts
▪Developed scenarios, test cases, and user acceptance test with user documentation when creating custom sites, list, web-parts, and InfoPath Forms used across 27 locations worldwide with multiple language packs
▪Customized Training Site with: Training documentation, videos, and held training courses for users.
▪Customized sites, forms, system for Credit & Risk department. (International Credit Request System)